EFE learning modules / Travel Planning & Booking

scenario 3 a busy travel agency where a client sar

Scenario Context

"A busy travel agency where a client, Sarah, is consulting with a travel expert, Mark, to plan an extensive multi-city trip to Europe."

Speakers

Sarah

An adventurous teacher looking to spend her summer vacation exploring Europe, though she is cautious about her budget and logistics.

Mark

A professional and efficient travel consultant who specializes in international itineraries and flight logistics.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Mark

Good morning! Welcome to Global Travels. How can I help you plan your next adventure today?

Sarah

Hi Mark, I'm looking to plan a three-week trip to Europe this July. I want to visit Paris, Rome, and Athens.

Mark

That sounds like a wonderful trip. Have you thought about the specific dates you want to travel?

Sarah

I'm thinking of leaving on July 5th and returning around July 26th.

Mark

Perfect. Let me check the flight availability for those dates. Would you prefer a round-trip ticket or multi-city booking?

Sarah

A multi-city booking would be better since I don't want to double back to the first city.

Mark

I agree. We can build a custom that flows from Paris to Rome and then to Athens.

Sarah

That sounds efficient. How do we get between the cities?

Mark

I suggest taking the high-speed train from Paris to Rome and a short flight to Athens.

Sarah

Is the train more scenic? I've heard the European countryside is beautiful.

Mark

Absolutely, it's a great way to see the landscape, though it takes about 10 hours.

Sarah

I think I'll stick to a flight for that leg to save time. What about options?

Mark

I can recommend a lovely in the heart of Paris near the Eiffel Tower.

Sarah

I like the sound of that. I prefer smaller, unique places over large chains.

Mark

Excellent choice. Now, before we book, we should discuss the for these bookings.

Sarah

Yes, that's important. Are the flight tickets flexible or ?

Mark

The cheapest fares are , but for a small fee, we can get tickets that allow changes.

Sarah

I'd rather pay a bit more for the flexibility, just in case my school schedule changes.

Mark

Wise decision. Also, have you checked the for the countries you are visiting?

Sarah

I believe my passport allows me to enter the Schengen area without a visa, but I'll double-check.

Mark

Great. Regarding the flights, do you mind a , or do you prefer a ?

Sarah

A is definitely preferred. I hate waiting around in airports.

Mark

I found a from New York to Paris. However, it arrives early in the morning.

Sarah

That's fine. It gives me more time to explore on the first day.

Mark

Let's move on to the for the hotels. Should I include breakfast in the rate?

Sarah

Yes, please. I like having breakfast at the hotel before heading out.

Mark

I'll make sure all your hotels have great like free Wi-Fi and air conditioning.

Sarah

Air conditioning is a must in July! It can get very hot in Rome and Athens.

Mark

Definitely. I've noted that. I will now print out the draft of your travel plan.

Sarah

Thank you. Can you also email it to me so I can review it tonight?

Mark

Of course. I'll send it over right now. Once you confirm, I can finalize the booking.

Sarah

Perfect. Once I pay, when will I receive the confirmation email and e-tickets?

Mark

Usually within minutes of the payment being processed.

Sarah

Great service, Mark. I'll get back to you by tomorrow morning.

Mark

I look forward to it, Sarah. Have a nice evening!

Scene Vocabulary

Practice vocabulary words & meanings.

10 Terms

Itinerary

/አይቲነራሪ/

የጉዞ እቅድ

A detailed plan for a journey, including the list of places to visit.

የሚጎበኙ ቦታዎችን ዝርዝር ጨምሮ ዝርዝር የጉዞ እቅድ።

Accommodation

/አኮሞዴሽን/

ማረፊያ

A room, group of rooms, or building in which someone may live or stay.

አንድ ሰው የሚኖርበት ወይም የሚቆይበት ክፍል ወይም ህንፃ።

Boutique hotel

/ቡቲከ ሆቴል/

ዘመናዊና ትንሽ ሆቴል

A small, stylish, and typically expensive hotel.

ትንሽ፣ ዘመናዊ እና ብዙውን ጊዜ ውድ የሆነ ሆቴል

Cancellation policy

/ካንሰሌሽን ፖሊሲ/

የመሰረዣ ደንብ

Rules regarding the termination of a booking and any associated fees.

ቦታ ማስያዝን ስለማቋረጥ እና ተያያዥ ክፍያዎችን የሚመለከቱ ደንቦች።

Non-refundable

/ኖን ሪፈንደብል/

የማይመለስ ክፍያ

Money that is not paid back to the customer if the service is not used.

አገልግሎቱ ጥቅም ላይ ካልዋለ ለደንበኛው የማይመለስ ገንዘብ።

Visa requirements

/ቪዛ ሪኳየርመንትስ/

የቪዛ መስፈርቶች

Official documents and criteria needed to enter a foreign country.

ወደ ውጭ አገር ለመግባት የሚያስፈልጉ ኦፊሴላዊ ሰነዶች እና መመዘኛዎች።

Layover

/ሌይኦቨር/

ጊዜያዊ ቆይታ

A short stay in a place between different parts of a journey.

በጉዞ ክፍሎች መካከል በአንድ ቦታ የሚደረግ አጭር ቆይታ።

Direct flight

/ዳይሬክት ፍላይት/

ቀጥተኛ በረራ

A flight between two places that does not require the passenger to change planes.

ተጓዡ አውሮፕላን መቀየር ሳያስፈልገው በሁለት ቦታዎች መካከል የሚደረግ በረራ።

Reservation

/ሬዘርቬሽን/

ቦታ ማስያዝ

An arrangement to have something kept for your use at a later time.

አንድን ነገር በኋላ ላይ ለመጠቀም እንዲቆይልህ የሚደረግ ዝግጅት።

Amenities

/አሜኒቲስ/

መገልገያዎች

Features that provide comfort, convenience, or enjoyment in a place.

በአንድ ቦታ ላይ ምቾትን ወይም ደስታን የሚሰጡ ነገሮች።