EFE learning modules / Shopping In-store & Online

scenario 3 sarah is shopping for a dress at a physi

Scenario Context

"Sarah is shopping for a dress at a physical boutique but discovers her size is unavailable, leading to a conversation with David, the store assistant, about purchasing the item through their online platform."

Speakers
S

Sarah

A customer looking for specific clothing items who is comfortable with both in-store and online shopping.

D

David

A helpful store assistant who guides customers through inventory checks and digital ordering processes.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Sarah
Excuse me, I have been looking for this floral summer dress on the racks but I cannot find it.
David
Hello! I can certainly help you with that. Which size were you looking for?
Sarah
I am looking for a medium, please.
David
Let me check the display over here. It looks like we only have small and extra-large on the floor.
Sarah
Oh, that is disappointing. Could you check if there are any more in the back?
David
I will check our system right now to be sure.
Sarah
Thank you, I really appreciate it because I need it for a party this weekend.
David
I have checked the system, and unfortunately, the medium is completely at this location.
Sarah
Does that mean it is unavailable everywhere?
David
Not necessarily. We might have it at our warehouse for online orders.
Sarah
How can I check that? Should I use your website?
David
Yes, you can use our mobile app or the website. I can even help you set up the order here.
Sarah
That would be great. Can I still use the to try on the small just to check the fabric?
David
Of course, the is located right behind the mirrors.
Sarah
The fabric feels wonderful, but the small is definitely too tight.
David
Since you liked the style, let's look at the online on this tablet.
Sarah
Okay, I see the medium is available online. How long does take?
David
usually takes three to five business days.
Sarah
Is there a faster option? I really need it by Friday.
David
We offer express shipping for an extra fee, or you can choose if another branch has it.
Sarah
I think I will just order it for home delivery. Do you have any discounts?
David
You can use a 'WELCOME10' to get ten percent off your first online purchase.
Sarah
That is a nice bonus! Now, what is your for online orders?
David
You can return any item within thirty days, either by mail or by bringing it back to this shop.
Sarah
Do I need to pay for the return shipping if I send it by mail?
David
If you are a loyalty member, return shipping is free. Otherwise, there is a small fee.
Sarah
I should probably sign up for the loyalty program then.
David
It is a quick process. Once the is complete, you will receive a email.
Sarah
Perfect, I have just finished the checkout. I see the on my screen.
David
Excellent! You will also get a tracking number once the package ships.
Sarah
Thank you for making this so easy, David.
David
It was my pleasure! Enjoy your party this weekend.

Scene Vocabulary

Practice vocabulary words & meanings.

Inventory

/ኢንቬንተሪ/

የዕቃ ክምችት ዝርዝር

A complete list of items such as property, goods in stock, or the contents of a building.

በክምችት ውስጥ ያሉ የዕቃዎች ወይም የንብረቶች ሙሉ ዝርዝር።

Out of stock

/አውት ኦፍ ስቶክ/

ክምችት ያለቀ

When a particular product is not available to buy because it has all been sold.

አንድ ምርት በሙሉ በመሸጡ ምክንያት ለሽያጭ የማይገኝ ሲሆን።

Fitting room

/ፊቲንግ ሩም/

ልብስ መለኪያ ክፍል

A room in a shop where you can put on clothes to see how they look.

ልብሶች እንዴት እንደሚታዩ ለመሞከር በሱቅ ውስጥ የሚገኝ ክፍል ።

Shopping cart

/ሾፒንግ ካርት/

የግዢ ቅርጫት

A piece of software that keeps track of the items a consumer has selected for purchase online.

አንድ ደንበኛ በመስመር ላይ ለመግዛት የመረጣቸውን ዕቃዎች የሚመዘግብ ሶፍትዌር።

Standard delivery

/ስታንዳርድ ደሊቨሪ/

መደበኛ አቅርቦት

The regular method of transporting goods, usually taking a few days.

ዕቃዎችን ለማጓጓዝ የሚያገለግል መደበኛ ዘዴ፣ ብዙ ጊዜ ጥቂት ቀናትን የሚወስድ።

In-store pickup

/ኢን-ስቶር ፒክአፕ/

ከሱቅ መረከብ

A service where customers buy items online and collect them from a physical store location.

ደንበኞች በመስመር ላይ ዕቃዎችን ገዝተው ከአካል ሱቅ የሚረከቡበት አገልግሎት።

Promo code

/ፕሮሞ ኮድ/

የማስተዋወቂያ ኮድ

A series of letters or numbers used to obtain a discount on a purchase.

በግዢ ላይ ቅናሽ ለማግኘት የሚያገለግሉ የፊደላት ወይም የቁጥሮች ስብስብ።

Return policy

/ሪተርን ፖሊሲ/

የዕቃ መመለሻ ደንብ

The rules a retailer has regarding the return or exchange of items by customers.

አንድ ቸርቻሪ ደንበኞች ዕቃዎችን እንዲመልሱ ወይም እንዲቀይሩ የዘረጋው ሕግ።

Transaction

/ትራንዛክሽን/

የገንዘብ ልውውጥ

An instance of buying or selling something; a business deal.

አንድን ነገር የመግዛት ወይም የመሸጥ ተግባር፤ የንግድ ስምምነት።

Confirmation

/ኮንፈርሜሽን/

ማረጋገጫ

A message or document that verifies that an order or payment has been received.

ትዕዛዝ ወይም ክፍያ መደረሱን የሚያረጋግጥ መልእክት ወይም ሰነድ።