EFE learning modules / Shopping In-store & Online

scenario 2 sarah is visiting a clothing store and i

Scenario Context

"Sarah is visiting a clothing store and interacts with David, a store assistant, to find a specific dress. Later, they discuss how to complete the purchase through the store's website because her size is missing."

Speakers
S

Sarah

A customer looking for a specific dress for an upcoming event who is learning how to balance in-store and online shopping.

D

David

A helpful and knowledgeable store assistant who guides Sarah through the inventory and online ordering process.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Sarah
Excuse me, do you work here?
David
Yes, I do. How can I assist you today?
Sarah
I am looking for this floral dress in a size medium.
David
Let me check the display rack for you.
Sarah
I already looked there, but I only saw small and extra-large.
David
One moment, I will check our digital system in the back.
Sarah
Thank you, I really love the pattern and the fabric.
David
I have checked, and unfortunately, that size is currently in this branch.
Sarah
That is a shame. I really need it for a party this Saturday.
David
Don't worry, you can check our online store; they often have more stock.
Sarah
How long does shipping usually take if I order it today?
David
Standard shipping takes five business days.
Sarah
Five days is too late for my party.
David
You can choose shipping at the to get it in two days.
Sarah
shipping sounds like a great solution.
David
If you order in the next hour, it should arrive by Thursday.
Sarah
Is the the same for online purchases?
David
Yes, you can return online items to any of our stores.
Sarah
That is very for me since I live nearby.
David
Do you have our store's mobile app installed?
Sarah
Not yet, is the app easy to ?
David
Very easy! You just add the item to your virtual .
Sarah
And how do I finish the purchase?
David
You simply proceed to the and enter your address.
Sarah
Can I use a on the app to get a discount?
David
Yes, there is a specific field for the right before you pay.
Sarah
I think I have a ten percent discount code from my email.
David
That will definitely help lower the final price.
Sarah
What happens if the dress does not fit well when it arrives?
David
Just bring it back here with your digital receipt for a full refund.
Sarah
Okay, I will try to buy it on my phone right now.
David
Would you like me to show you how to find the dress on the website?
Sarah
Yes, please. I want to make sure I select the correct size.
David
No problem, let's look at the screen together.
Sarah
Thank you for all your help and patience today.
David
You are very welcome! I hope you have a wonderful time at your party.

Scene Vocabulary

Practice vocabulary words & meanings.

Inventory

/ኢንቬንተሪ/

የዕቃ ክምችት

A complete list of items such as property, goods in stock, or the contents of a building.

በአንድ ድርጅት ውስጥ የሚገኙ የሸቀጦች ወይም የንብረቶች ዝርዝር።

Out of stock

/አውት ኦፍ ስቶክ/

ያለቀ ምርት

When a specific item is currently unavailable for purchase.

አንድ ምርት ለጊዜው ለሽያጭ አለመገኘቱ።

Expedited

/ኤክስፔዳይትድ/

የተፋጠነ

To make an action or process happen sooner or be accomplished more quickly.

አንድ ሂደት ከወትሮው በበለጠ ፍጥነት እንዲከናወን ማድረግ።

Return policy

/ሪተርን ፖሊሲ/

የዕቃ መመለሻ ደንብ

The rules a retailer creates regarding how customers can return or exchange unwanted items.

ደንበኞች ያልፈለጉትን ዕቃ እንዴት እንደሚመልሱ የሚገልጽ መመሪያ።

Brick-and-mortar

/ብሪክ ኤንድ ሞርታር/

ቀጥታ ሱቅ

Refers to a physical presence of an organization or business in a building.

በአካል ተገኝተው የሚገዙበት ሕንፃ ያለው ሱቅ።

Cart

/ካርት/

የግዢ ቅርጫት

A virtual place on a website where items you intend to buy are kept.

ሊገዙዋቸው ያሰቧቸውን ዕቃዎች ድህረ ገጽ ላይ የሚያስቀምጡበት ቦታ።

Checkout

/ቼክአውት/

የመክፈያ ቦታ

The final step of a transaction where payment is made and the order is finalized.

ክፍያ ተፈጽሞ ግዢው የሚጠናቀቅበት የመጨረሻው ደረጃ።

Promo code

/ፕሮሞ ኮድ/

የቅናሽ ኮድ

A series of letters or numbers used to get a discount on a purchase.

በግዢ ወቅት ቅናሽ ለማግኘት የሚያገለግል የፊደላት ወይም የቁጥሮች ስብስብ።

Convenient

/ኮንቪንየንት/

አመቺ

Fitting in well with a person's needs, activities, and plans.

ለአንድ ሰው ፍላጎት ወይም እቅድ ተስማሚ የሆነ።

Navigate

/ናቪጌት/

መቃኘት

To plan and direct the course of a website or app usage.

አንድን ድህረ ገጽ ወይም መተግበሪያ መጠቀምና መመሪያዎችን መከተል።