EFE learning modules / Shopping In-store & Online

scenario 2 a customer named sarah is shopping at a

Scenario Context

"A customer named Sarah is shopping at a high-end retail store looking for a dress and shoes, while interacting with Mark, a helpful sales associate who guides her through in-store availability and online ordering options."

Speakers
S

Sarah

A focused shopper looking for specific items for an upcoming event, comfortable with both physical and digital shopping.

M

Mark

An efficient and polite sales associate who manages the floor and the digital inventory system.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Mark
Good morning! Welcome to Trendsetters. Is there anything in particular you are looking for today?
Sarah
Hi! Yes, I saw a beautiful blue dress on the in the window. Do you have it in a size 6?
Mark
That is one of our most popular items. Let me check the rack for you.
Sarah
Thank you. I have a wedding next week and I think that style would be perfect.
Mark
I see a size 4 and a size 8 here, but the size 6 seems to be missing from the floor.
Sarah
Oh, that is disappointing. Could you check if there are any more in the back storage room?
Mark
Of course. Please give me a moment to check our system.
Sarah
No problem, I will browse the shoe section while I wait.
Mark
I have checked the back, and unfortunately, we are completely for size 6 in this physical location.
Sarah
Is it possible to check if other branches have it, or maybe your online store?
Mark
Great idea. Our online shows three units remaining in size 6 at our central warehouse.
Sarah
That is great news! If I order it now, how long does the take?
Mark
usually takes 3 to 5 business days, depending on your location.
Sarah
I am worried about it arriving on time for the wedding. Do you offer an shipping option?
Mark
Yes, we offer next-day delivery for an additional fee of fifteen dollars.
Sarah
I might go with that. Also, I found these heels. Do they run true to size?
Mark
Those specific heels run a bit . I suggest trying a half-size larger than your usual size.
Sarah
I usually wear a 7. Could I try the 7 and the 7.5 to compare the fit?
Mark
Certainly. I will go grab both sizes for you right now.
Sarah
The 7.5 fits much better. The 7 was definitely too tight across the toes.
Mark
I am glad we checked. Would you like to buy the shoes here and order the dress online?
Sarah
Yes, but can I combine the orders to save on any costs?
Mark
We can use our '' service. You pay now, and we ship the dress to this store for free.
Sarah
That sounds perfect. How will I know when the dress arrives?
Mark
You will receive an automated email as soon as it is ready for pickup.
Sarah
Excellent. Do you have a I can join to get a today?
Mark
Yes! If you sign up today, you get a 10% on your entire purchase, including the online order.
Sarah
Sign me up! What information do you need from me?
Mark
I just need your full name, phone number, and email address.
Sarah
It is Sarah Miller, 555-0123, and sarah.m@email.com.
Mark
Done! Your total today with the comes to one hundred and eighty dollars.
Sarah
Here is my credit card. Can I get a printed receipt as well?
Mark
Absolutely. I will put the receipt in the bag with your new shoes.
Sarah
Thank you for making this so easy. I was worried I wouldn't find the dress.
Mark
It was my pleasure! You will get the for the dress in your inbox shortly. Have a great day!

Scene Vocabulary

Practice vocabulary words & meanings.

Inventory

/ኢንቬንተሪ/

የእቃ ክምችት

A complete list of items such as property or goods in stock.

በክምችት ውስጥ ያሉ የንብረቶች ወይም የሸቀጦች ዝርዝር።

Out of stock

/አውት ኦፍ ስቶክ/

ከክምችት ያለቀ

Not available for sale or use because the supply has been used up.

አቅርቦቱ ስላለቀ ለሽያጭ ወይም ለአገልግሎት የማይገኝ።

Express

/ኤክስፕረስ/

ፈጣን

Operating at high speed, especially for delivery services.

በከፍተኛ ፍጥነት የሚሰራ፣ በተለይም ለማድረስ አገልግሎት።

Discount

/ዲስካውንት/

ቅናሽ

A deduction from the usual cost of something.

ከአንድ ነገር መደበኛ ዋጋ ላይ የሚቀነስ መጠን።

Mannequin

/ማኒኪን/

የልብስ ማሳያ አሻንጉሊት

A dummy used to display clothes in a shop window.

በሱቅ መስኮት ላይ ልብሶችን ለማሳያነት የሚያገለግል ሰው ሰራሽ አሻንጉሊት።

Click and Collect

/ክሊክ ኤንድ ኮሌክት/

በኢንተርኔት አዝዞ ከሱቅ መውሰድ

A shopping method where you buy online and pick up at the shop.

በኢንተርኔት ገዝተው ከሱቅ የሚረከቡበት የግዢ ዘዴ።

Confirmation

/ኮንፈርሜሽን/

ማረጋገጫ

A statement or proof that something is true or accurate.

አንድ ነገር እውነት ወይም ትክክል መሆኑን የሚገልጽ መግለጫ ወይም ማስረጃ።

Narrow

/ናሮው/

ጠበብ ያለ

Limited in width; the opposite of wide.

በስፋት የተገደበ፤ የሰፊ ተቃራኒ።

Loyalty program

/ሎያሊቲ ፕሮግራም/

የታማኝ ደንበኞች ማበረታቻ

A rewards program offered by a company to frequent customers.

በተደጋጋሚ ለሚገዙ ደንበኞች በኩባንያ የሚሰጥ የሽልማት ፕሮግራም።

Standard shipping

/ስታንዳርድ ሺፒንግ/

መደበኛ ጭነት

The regular method of delivering goods, usually the most affordable.

ሸቀጦችን የማድረሻ መደበኛ ዘዴ፣ ብዙውን ጊዜ በጣም ተመጣጣኝ የሆነው።