EFE learning modules / Shopping In-store & Online

scenario 1 sarah visits a boutique to find a dress

Scenario Context

"Sarah visits a boutique to find a dress for a wedding and later discusses her difficulties with an online order with David, the store manager who also handles technical support."

Speakers
S

Sarah

A customer looking for specific items and seeking help with a digital purchase.

D

David

A knowledgeable store manager who assists with physical shopping and online logistics.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Sarah
Excuse me, I am looking for a formal dress for a wedding this weekend.
David
Hello! You have come to the right place. Are you looking for a specific color?
Sarah
I would prefer something in navy blue or dark green.
David
Let me check our current for those colors.
Sarah
Thank you. I usually wear a medium, but it depends on the brand.
David
I found a beautiful navy dress. Would you like to see if it fits?
Sarah
Yes, please. Where is the located?
David
The fitting rooms are just behind those mirrors on the left.
Sarah
This dress looks nice, but it is a bit tight around the waist.
David
We might have a large in the back. Let me go check for you.
Sarah
If you find it, could you also tell me if there is any on it?
David
I have the large here! And yes, all formal wear has a twenty percent today.
Sarah
That is wonderful news. I will take this one.
David
Great choice. Please follow me to the counter.
Sarah
Do you accept credit cards or only cash?
David
We accept all major credit cards, debit cards, and mobile payments.
Sarah
Perfect. Here is my card. Can I also get a printed ?
David
Of course. Here is your and your dress.
Sarah
While I am here, can I ask you a question about your website?
David
Certainly! I manage our online portal as well. What is the issue?
Sarah
I tried to buy shoes last night, but I couldn't add them to my .
David
That happens sometimes if the item just went out of stock. Did you see an error?
Sarah
No error, the button just didn't respond. Also, I have a I want to use.
David
I can look into that. Do you have the code with you?
Sarah
Yes, it is 'SAVE50'. I also wanted to know about the costs.
David
Standard is free for orders over fifty dollars.
Sarah
How do I handle once the order is placed?
David
You will receive an email with a link as soon as it leaves our warehouse.
Sarah
What if the shoes don't fit? Can I get a ?
David
Yes, we offer a full within thirty days if the items are unworn.
Sarah
That is very reassuring. I will try the website again tonight.
David
If it fails again, just give us a call and we can process the order manually.
Sarah
Thank you for all your help today, David!
David
It was my pleasure. Enjoy the wedding!

Scene Vocabulary

Practice vocabulary words & meanings.

Inventory

/ኢንቨንቶሪ/

ክምችት

A complete list of items such as property or goods in stock.

የሚሸጡ ዕቃዎች ወይም ንብረቶች ዝርዝር ክምችት።

Fitting Room

/ፊቲንግ ሩም/

መለኪያ ክፍል

A room in a shop where you can try on clothes to see if they fit.

ልብሶች መጥናታቸውን ለማረጋገጥ በሱቅ ውስጥ የሚለኩበት ክፍል።

Discount

/ዲስካውንት/

ቅናሽ

A deduction from the usual cost of something.

ከአንድ ነገር መደበኛ ዋጋ ላይ የሚቀነስ የገንዘብ መጠን።

Checkout

/ቼክ አውት/

የክፍያ ቦታ

The place where you pay for the things that you are buying in a supermarket or shop.

በሱቅ ውስጥ ለገዟቸው ዕቃዎች ክፍያ የሚፈጽሙበት ቦታ።

Receipt

/ሪሲት/

ደረሰኝ

A piece of paper or electronic document that proves you have paid for something.

ለአንድ ነገር ክፍያ መፈጸሙን የሚያረጋግጥ ወረቀት ወይም የኤሌክትሮኒክስ ሰነድ።

Cart

/ካርት/

የግዢ ቅርጫት

A virtual folder where items are kept before they are purchased online.

በኢንተርኔት ግዢ ወቅት ዕቃዎች እስኪከፈልባቸው የሚቆዩበት ምናባዊ ቅርጫት።

Voucher

/ቫውቸር/

የቅናሽ ኩፖን

A small printed piece of paper that entitles the holder to a discount.

ለተጠቃሚው የዋጋ ቅናሽ የሚያገኝበት ትንሽ የታተመ ሰነድ።

Shipping

/ሺፒንግ/

ጭነት

The act of sending goods from a business to a customer.

ዕቃዎችን ከንግድ ድርጅት ወደ ደንበኛ የመላክ ተግባር።

Tracking

/ትራኪንግ/

ክትትል

Following the progress or movement of a package during delivery.

አንድ የታዘዘ ዕቃ በጉዞ ላይ እያለ ያለበትን ደረጃ መከታተል።

Refund

/ሪፈንድ/

ገንዘብ ተመላሽ

A repayment of a sum of money, typically to a dissatisfied customer.

ዕቃው ስላልተመቸው ወይም ስላልፈለገው ለደንበኛ የሚመለስ ክፍያ።