EFE learning modules / Shopping In-store & Online

scenario 1 sarah is visiting a clothing boutique to

Scenario Context

"Sarah is visiting a clothing boutique to find a specific dress she saw on their website. She interacts with Mark, the store assistant, to check sizes and eventually decides to place an online order for the correct fit."

Speakers
S

Sarah

A customer looking for a specific floral dress for a party.

M

Mark

A helpful and tech-savvy retail assistant at the boutique.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Sarah
Hello, can you help me find something I saw on your website?
Mark
Of course! What are you looking for today?
Sarah
I saw a beautiful floral midi dress online last night.
Mark
Do you have a picture or perhaps the item name?
Sarah
Yes, it is called the Summer Breeze dress.
Mark
Let me check our on the tablet quickly.
Sarah
Thank you. I really hope it is .
Mark
It looks like we have one left in a size small.
Sarah
Oh, I usually wear a medium. Can I see the small anyway?
Mark
Sure, here it is. The fitting rooms are right there in the corner.
Sarah
I will go try it on now. Fingers crossed!
Mark
Let me know if you need a different style while you are there.
Sarah
Actually, it is a bit too tight around the waist. It does not fit.
Mark
I am sorry to hear that. It seems the medium is in this branch.
Sarah
That is a shame. Is there any way to check other branches?
Mark
I am checking our database... unfortunately, it is sold out city-wide.
Sarah
Can I order it through your online store instead?
Mark
Yes, you can. I can actually help you place an online order right here.
Sarah
That would be very convenient. How long does the usually take?
Mark
Standard takes three to five business days.
Sarah
Is there an express delivery option if I need it sooner?
Mark
Yes, but there is an additional fee for next-day .
Sarah
I see. What is your for online purchases?
Mark
You can return it within thirty days, either by mail or in-store.
Sarah
Do I need to keep the original packaging for the return?
Mark
Yes, and please keep the tags attached to the garment.
Sarah
Okay. Can I use this I found on social media?
Mark
Let me try to apply it during the process.
Sarah
The code is SAVE20.
Mark
Great, it worked! You just saved twenty percent on your order.
Sarah
Perfect. I will pay with my credit card now.
Mark
Just enter your details here on the secure screen.
Sarah
Done. Will I receive a confirmation email?
Mark
Yes, and a link for delivery will be sent once the item ships.
Sarah
Thank you so much for your help today, Mark.
Mark
You are very welcome! Have a wonderful day.

Scene Vocabulary

Practice vocabulary words & meanings.

Inventory

/ኢንቬንተሪ/

የእቃ ዝርዝር

A complete list of items such as property, goods in stock.

በክምችት ውስጥ ያሉ ንብረቶች ወይም ዕቃዎች ዝርዝር።

In stock

/ኢን ስቶክ/

ክምችት ላይ ያለ

Available for sale or use.

ለሽያጭ ወይም ለአገልግሎት ዝግጁ የሆነ።

Fitting room

/ፊቲንግ ሩም/

ልብስ መለኪያ ክፍል

A room in a shop where you can put on clothes to see if they fit.

በአንድ ሱቅ ውስጥ ልብሶች እንደሚመጥኑ ለማየት የሚለኩበት ክፍል ።

Out of stock

/አውት ኦፍ ስቶክ/

ያለቀ እቃ

Not currently available to buy because it has all been sold.

ሁሉም ተሽጦ ስለተጠናቀቀ በአሁኑ ጊዜ የማይገኝ።

Shipping

/ሺፒንግ/

ጭነት / መላክ

The act of sending goods from one place to another.

እቃዎችን ከአንድ ቦታ ወደ ሌላ ቦታ የመላክ ተግባር።

Dispatch

/ዲስፓች/

መላክ

To send something to a destination.

አንድን ነገር ወደ መድረሻው መላክ።

Return policy

/ሪተርን ፖሊሲ/

የእቃ መመለሻ ደንብ

The rules a store has about customers returning goods.

አንድ ሱቅ ደንበኞች እቃዎችን ስለሚመልሱበት ሁኔታ ያለው መመሪያ።

Coupon code

/ኩፖን ኮድ/

የቅናሽ ኮድ

A series of letters or numbers used to get a discount on a purchase.

በግዢ ላይ ቅናሽ ለማግኘት የሚያገለግሉ ፊደላት ወይም ቁጥሮች።

Checkout

/ቼክአውት/

ክፍያ መፈጸሚያ

The place or process of paying for goods in a store or website.

በሱቅ ወይም በድረ-ገጽ ላይ ለእቃዎች ክፍያ የሚፈጸምበት ቦታ ወይም ሂደት።

Tracking

/ትራኪንግ/

መከታተያ

Following the progress or movement of a delivery.

የአንድን ጭነት ሂደት ወይም እንቅስቃሴ መከታተል።