EFE learning modules / Reporting Technical Issues

Reporting Technical Issues @ Describing software bugs, hardware errors, or user interface problems clearly to a support person or developer.

Common Expressions Back to Catalog

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Glitch in the system

/ግሊች ኢን ዘ ሲስተም/

በስርዓቱ ውስጥ ያለ ትንሽ ችግር

A sudden, usually temporary, malfunction or fault in equipment.

በመሳሪያ ላይ የሚከሰት ድንገተኛ እና አብዛኛውን ጊዜ ጊዜያዊ ብልሽት ወይም ስህተት።

In Practice

"There seems to be a glitch in the system; the page won't load."
"We experienced a minor glitch in the system during the update."
Fluent Tip

Used to describe minor software or hardware bugs that cause unexpected behavior.

Hit a snag

/ሂት ኤ ስናግ/

ያልተጠበቀ እንቅፋት ገጠመው

To encounter an unexpected or hidden obstacle or drawback.

ያልተጠበቀ ወይም የተደበቀ መሰናክል ወይም ችግር ማጋጠም።

In Practice

"We hit a snag while installing the new server software."
"The project hit a snag when the lead developer fell ill."
Fluent Tip

Commonly used when a process is interrupted by a technical problem.

Back to square one

/ባክ ቱ ስኩዌር ዋን/

ወደ መጀመሪያው መመለስ

Having to start all over again because a previous attempt failed.

ቀደም ሲል የተደረገው ሙከራ በመክሸፉ ምክንያት ሁሉንም ነገር እንደገና መጀመር።

In Practice

"The code update failed, so we're back to square one."
"The hard drive crashed, and I'm back to square one with my report."
Fluent Tip

Used when a technical failure requires restarting a task from the beginning.

In the dark

/ኢን ዘ ዳርክ/

መረጃ የሌለው / ጨለማ ውስጥ

To be uninformed about something.

ስለ አንድ ነገር መረጃ ሳይኖረው መቅረት።

In Practice

"The users were kept in the dark about the server maintenance."
"I'm in the dark about why the app is crashing."
Fluent Tip

Describes a situation where a user or developer lacks information about an issue.

Gremlins in the machine

/ግሬምሊንስ ኢን ዘ መሺን/

በማሽኑ ውስጥ ያሉ የማይታወቁ ችግሮች

Unexplained technical problems that seem to have no logical cause.

ምክንያታዊ ያልሆኑ የሚመስሉ እና የማይታወቁ የቴክኒክ ችግሮች።

In Practice

"There must be gremlins in the machine; it keeps restarting for no reason."
"I can't find the source of the error; it's like gremlins in the machine."
Fluent Tip

Used humorously to describe persistent and mysterious hardware or software faults.

Out of the loop

/አውት ኦፍ ዘ ሉፕ/

ከመረጃው ውጪ

Not part of the group that is kept informed about something.

ስለ አንድ ነገር መረጃ ከሚሰጠው ቡድን ውስጥ አለመካተት።

In Practice

"I was out of the loop regarding the recent security patch."
"Keep me in the loop, don't leave me out of the loop on this bug."
Fluent Tip

Used when someone is not updated on technical changes or issue statuses.

The tip of the iceberg

/ዘ ቲፕ ኦፍ ዘ አይስበርግ/

የችግሩ መጀመሪያ (የሚታየው ጥቂቱ)

A small visible part of a much larger and more complex problem.

ከአንድ ትልቅ እና ውስብስብ ችግር ውስጥ የሚታየው ትንሽ ክፍል ብቻ።

In Practice

"This UI bug is just the tip of the iceberg; the backend has major issues."
"The login error is likely the tip of the iceberg."
Fluent Tip

Indicates that a reported technical problem might hide deeper issues.

A dead end

/ኤ ዴድ ኤንድ/

መውጫ የሌለው መንገድ / መፍትሄ የሌለው

A situation that offers no hope of progress or solution.

ምንም ዓይነት መሻሻል ወይም መፍትሄ የማይታይበት ሁኔታ።

In Practice

"My troubleshooting led to a dead end."
"We reached a dead end trying to fix the legacy code."
Fluent Tip

Used when a specific method of fixing a technical issue fails completely.

Keep someone posted

/ኪፕ ሰምዋን ፖስትድ/

መረጃ መስጠትን መቀጠል

To keep someone informed about a developing situation.

ስለሚለዋወጥ ሁኔታ ለአንድ ሰው ወቅታዊ መረጃ መስጠት።

In Practice

"Please keep me posted on the status of the server repair."
"I will keep you posted once we identify the bug."
Fluent Tip

Essential in technical support for promising regular updates.

Lose the thread

/ሉዝ ዘ ትሬድ/

ሃሳቡ መጥፋት / መዘንጋት

To lose track of the logic or sequence of an argument or explanation.

የአንድን ክርክር ወይም ማብራሪያ አመክንዮ ወይም ቅደም ተከተል መሳት።

In Practice

"The error log was so long I lost the thread of what happened."
"Try to explain clearly so the developer doesn't lose the thread."
Fluent Tip

Used when technical explanations become too complex to follow.

Up and running

/አፕ ኤንድ ረኒንግ/

መስራት ጀመረ / ዝግጁ ነው

Operating correctly; functioning.

በትክክል እየሰራ ያለ፤ አገልግሎት እየሰጠ ያለ።

In Practice

"The website is finally up and running again."
"We'll have the system up and running by noon."
Fluent Tip

Common phrase to confirm that a technical issue has been resolved.

Behind the scenes

/ቢሃይንድ ዘ ሲንስ/

ከመጋረጃ በስተጀርባ (በውስጥ በኩል)

Working in a way that is not obvious or visible to the public.

ለህዝብ በማይታይ ወይም ግልጽ ባልሆነ መንገድ መስራት።

In Practice

"There's a lot of processing happening behind the scenes."
"We are fixing the database issues behind the scenes."
Fluent Tip

Refers to backend processes or development work not visible to the user.