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EFE learning modules / Medicine & Pharmacy

scenario 3 a customer seeks advice from a pharmacis

Scenario Context

"A customer seeks advice from a pharmacist at a local drug store to treat a persistent cough and headache while ensuring the medication does not interfere with work duties."

Speakers
S

Sarah

A young professional who has been feeling unwell for several days with a dry cough and needs medication that won't make her sleepy.

M

Mr. Thompson

An experienced and helpful pharmacist who provides detailed instructions on over-the-counter medications and safety precautions.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Sarah
Hello, good afternoon. I hope you can help me with something.
Mr. Thompson
Good afternoon! I would be happy to help. What seems to be the problem?
Sarah
I have been dealing with a really annoying cough for the last three days.
Mr. Thompson
I see. Is it a productive cough where you are bringing up phlegm, or is it a dry cough?
Sarah
It is definitely a dry, cough that gets much worse at night.
Mr. Thompson
Are you experiencing any other symptoms, such as a fever or a sore throat?
Sarah
I have a slight headache and a bit of nasal , but no fever.
Mr. Thompson
Okay. Are you currently taking any other medications or herbal supplements?
Sarah
No, I am not taking anything else at the moment, just my daily multivitamin.
Mr. Thompson
Do you have any known allergies to specific medicines or dyes?
Sarah
No, I don't think I have any drug allergies.
Mr. Thompson
Based on what you've told me, I can recommend a few options.
Sarah
That would be great. What do you think is best for a dry cough?
Mr. Thompson
A cough syrup is usually the most effective choice for a tickle.
Sarah
I prefer syrups. Can you show me the bottle?
Mr. Thompson
Here is one. However, I should check the label for the recommended first.
Sarah
What is the standard for an adult like me?
Mr. Thompson
The instructions state you should take 10 milliliters every six to eight hours.
Sarah
Should I take it with food, or is an empty stomach okay?
Mr. Thompson
It is generally better to take it with a light snack to prevent any stomach upset.
Sarah
Does this medication cause any ? I need to stay alert for work.
Mr. Thompson
Actually, this particular formula is known to cause significant .
Sarah
Oh, that won't work for me. Is there a non-drowsy alternative?
Mr. Thompson
Yes, we have a daytime formula right here that uses a different .
Sarah
Excellent. Does it have any other precautions I should be aware of?
Mr. Thompson
As a , you should not exceed four doses within a twenty-four-hour period.
Sarah
I will make sure to follow that. Are there any contraindications?
Mr. Thompson
You should avoid consuming alcohol while on this medication to prevent an .
Sarah
That is good to know. Thank you for the warning.
Mr. Thompson
You're welcome. Did you want something for that headache as well?
Sarah
Yes, please. What do you suggest for a mild headache?
Mr. Thompson
A simple paracetamol or ibuprofen should work just fine.
Sarah
I'll take the paracetamol. How much is the total for both?
Mr. Thompson
The total comes to eighteen dollars and fifty cents.
Sarah
Here is twenty dollars. Keep the change as a tip for your help!
Mr. Thompson
That's very kind, but we cannot accept tips. Here is your change and your receipt.
Sarah
Oh, I understand. Thank you so much for the professional advice.
Mr. Thompson
It was my pleasure. I hope you feel much better soon. Take care!
Sarah
Thank you! Have a wonderful day. Goodbye.
Mr. Thompson
Goodbye!

Scene Vocabulary

Practice vocabulary words & meanings.

Over-the-counter

/ኦቨር ዘ ካውንተር/

ያለ ሀኪም ትእዛዝ የሚሸጥ

Medicines sold directly to a consumer without a requirement for a prescription.

ከጤና ባለሙያ የሚሰጥ የህክምና ማዘዣ ሳይኖር በቀጥታ ለተጠቃሚው የሚሸጡ መድሀኒቶች።

Persistent

/ፐርሲስተንት/

ቀጣይነት ያለው

Continuing to exist or endure over a prolonged period.

ለረጅም ጊዜ የሚቆይ ወይም የቀጠለ ሁኔታ።

Dosage

/ዶሴጅ/

የመድሀኒት መጠን

The size or frequency of a dose of a medicine or drug.

አንድ መድሀኒት የሚወሰድበት መጠን ወይም ድግግሞሽ።

Drowsiness

/ድራውዚነስ/

እንቅልፍ እንቅልፍ ማለት

A state of feeling sleepy or lethargic.

የእንቅልፍ ስሜት ወይም የመልፈስፈስ ሁኔታ።

Precaution

/ፕሪኮሽን/

ጥንቃቄ

A measure taken in advance to prevent something dangerous or unpleasant.

አደገኛ ወይም ደስ የማያሰኝ ነገር እንዳይከሰት አስቀድሞ የሚወሰድ እርምጃ።

Contraindication

/ኮንትራ ኢንዲኬሽን/

ተቃራኒ ምልክት

A condition or factor that serves as a reason to withhold a certain medical treatment.

አንድን የህክምና አይነት ወይም መድሀኒት እንዳንወስድ የሚያደርግ የጤና ሁኔታ።

Adverse reaction

/አድቨርስ ሪአክሽን/

አሉታዊ ምላሽ

An unexpected and undesirable effect caused by a drug.

በመድሀኒት ምክንያት የሚመጣ ያልተጠበቀ እና የማይፈለግ የሰውነት ምላሽ።

Antihistamine

/አንቲ ሂስታሚን/

የአለርጂ መድሀኒት

A drug used to treat allergic reactions and sometimes cold symptoms.

ለአለርጂ እና አንዳንዴም ለጉንፋን ምልክቶች ህክምና የሚያገለግል መድሀኒት።

Congestion

/ኮንጄስሽን/

መታፈን

The state of being blocked or filled with fluid, typically the nose.

የመተንፈሻ አካል (በተለይ አፍንጫ) በፈሳሽ መታፈን ወይም መዘጋት።

Suppressant

/ሳፕሬሰንት/

መከላከያ/መቀነሻ

A drug or substance which acts to restrain or stop a bodily function like coughing.

እንደ ሳል ያሉ የሰውነት ስሜቶችን የሚገታ ወይም የሚያቆም መድሀኒት።