EFE learning modules / Medicine & Pharmacy

scenario 3 a customer named sarah visits a local ph

Scenario Context

"A customer named Sarah visits a local pharmacy to seek help for a persistent cough and consults with David, the pharmacist, about over-the-counter options and dosage."

Speakers
S

Sarah

A customer who has been feeling unwell with a cold and cough for a few days.

D

David

A helpful and professional pharmacist providing medical advice and instructions.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Sarah
Good morning. I'm looking for some help with a cough I've had for three days.
David
Good morning! I can certainly help with that. Is it a dry cough or a one?
Sarah
It feels mostly dry and scratchy, but sometimes I feel like there's something there.
David
I see. Do you have any other symptoms, such as a fever or a runny nose?
Sarah
I have a bit of a runny nose, but no fever so far.
David
That sounds like a common cold. Are you currently taking any other medication?
Sarah
I took some ibuprofen this morning for a headache. Is that okay?
David
Yes, that's fine. We just need to check for potential drug interactions.
Sarah
What do you recommend for the cough?
David
I recommend an cough for the dry sensation.
Sarah
What is a ? Does it stop the cough completely?
David
It helps block your cough reflex so you don't feel the urge to cough as often.
Sarah
That sounds perfect, especially for when I'm trying to sleep.
David
For the night, you might want this version which also helps with sleep.
Sarah
Will it cause during the day?
David
The nighttime formula will, but we have a non-drowsy version for daytime use.
Sarah
I'll take both then. How should I read the instructions?
David
Always look at the on the back of the bottle. It lists the amount and frequency.
Sarah
It says 10 milliliters every six hours. Is that correct?
David
Exactly. Do not four doses in a twenty-four hour period.
Sarah
What happens if I accidentally the limit?
David
It could lead to serious side effects, so please be very careful with the measurements.
Sarah
Should I take it with food or on an empty stomach?
David
You can take this specific one regardless of meals, but plenty of water helps.
Sarah
I see. Does this medicine expire soon?
David
The expiration date is printed on the bottom. This one is good for another year.
Sarah
Great. What should I do if my symptoms after taking this?
David
If the cough lasts more than seven days or you develop a fever, see a doctor.
Sarah
Thank you. Do I need to keep this in the refrigerator?
David
No, just store it in a cool, dry place away from direct sunlight.
Sarah
Okay, I think I'm all set. How much do I owe you?
David
That will be fifteen dollars for both bottles. Please follow the directions closely.
Sarah
I will. Thank you for your professional advice today.
David
You are very welcome! I hope you feel much better soon.

Scene Vocabulary

Practice vocabulary words & meanings.

Persistent

/ፐርሲስተንት/

የማይለቅ/ቀጣይነት ያለው

Continuing to exist or endure over a prolonged period.

ለረጅም ጊዜ የሚቆይ ወይም የማይለቅ ሁኔታ።

Productive

/ፕሮዳክቲቭ/

አክታ ያለው ሳል

A cough that produces mucus or phlegm.

ፈሳሽ ወይም አክታን የሚያስወጣ የሳል ዓይነት።

Interaction

/ኢንተራክሽን/

መስተጋብር

The effect that one drug has on another when taken together.

ሁለት መድኃኒቶች አብረው ሲወሰዱ አንዱ በሌላው ላይ የሚኖረው ተፅዕኖ።

Suppressant

/ሰፕረሰንት/

ገዳቢ/አስታጋሽ

A drug used to prevent or reduce the intensity of a cough.

ሳልን ለመቀነስ ወይም ለማስታገስ የሚረዳ መድኃኒት።

Drowsiness

/ድራውዚነስ/

ድብታ/እንቅልፍ እንቅልፍ ማለት

A state of feeling sleepy or tired.

የእንቅልፍ ስሜት ወይም የመልፈስፈስ ሁኔታ።

Dosage

/ዶሴጅ/

የመድኃኒት መጠን

The size or frequency of a dose of a medicine.

በአንድ ጊዜ ወይም በተወሰነ ጊዜ ውስጥ መወሰድ ያለበት የመድኃኒት መጠን።

Exceed

/ኤክሲድ/

ማለፍ/ከመጠን በላይ መውሰድ

To go beyond a set limit or amount.

ከተቀመጠው ገደብ ወይም መጠን በላይ መጠቀም።

Persist

/ፐርሲስት/

መቀጠል/አለመጥፋት

To continue to exist, especially after a long time.

አንድ ነገር ሳይለቅ ለረጅም ጊዜ መቆየት።

Over-the-counter

/ኦቨር ዘ ካውንተር/

ያለ ሐኪም ትዕዛዝ የሚሸጥ

Medicine that can be bought without a prescription.

የሐኪም ማዘዣ ሳይጠየቅ በፋርማሲ ውስጥ የሚገኝ መድኃኒት።

Label

/ሌብል/

መለያ/መመሪያ

A small piece of paper that gives information about the product.

ስለ መድኃኒቱ መረጃ የሚሰጥ በመድኃኒቱ ላይ የተለጠፈ ወረቀት።