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EFE learning modules / Medicine & Pharmacy

scenario 2 a customer named sarah enters a pharmacy

Scenario Context

"A customer named Sarah enters a pharmacy feeling unwell and consults with David, a pharmacist, to find the right over-the-counter medication."

Speakers
S

Sarah

A customer who is suffering from a persistent headache and mild fever, seeking professional advice.

D

David

A knowledgeable and helpful pharmacist who explains medication usage and safety.

The Dialogue

Tap highlighted words to view vocabulary cards below.

David
Good afternoon! How can I help you today?
Sarah
Hi, I have had a headache since this morning and I feel a bit warm.
David
I am sorry to hear that. Do you have any other like a cough or a sore throat?
Sarah
My throat is a little scratchy, but it is mostly the headache that bothers me.
David
I see. Have you taken any medication already?
Sarah
No, I wanted to consult with a before buying anything.
David
That is a very responsible approach. Is the pain sharp or more like a dull pressure?
Sarah
It feels like a dull pressure all around my head.
David
Do you have any known allergies to medication, especially to pain relievers?
Sarah
Not that I know of. I usually tolerate medicine well.
David
Are you currently taking any other prescriptions or supplements?
Sarah
I take a daily multivitamin, but that is all.
David
Based on what you have told me, I recommend an over-the-counter .
Sarah
What does mean exactly?
David
An is simply a medication designed to relieve pain.
Sarah
Oh, I see. Which one would be best for me?
David
Paracetamol is very effective for both headaches and reducing fever.
Sarah
That sounds right. Can you help me understand the ?
David
Of course. For an adult, the standard is one to two 500mg tablets.
Sarah
How often should I take them?
David
You can take them every four to six hours if the pain persists.
Sarah
Is there a limit to how many I can take in one day?
David
Yes, you must not eight tablets in a twenty-four hour period.
Sarah
What happens if I take too many?
David
Exceeding the limit can cause serious liver damage, so please follow the instructions carefully.
Sarah
I will. Are there any common side effects like ?
David
is not common with paracetamol, but everyone reacts differently.
Sarah
Should I take it with food?
David
It is gentler on the stomach if you have a small snack, but it is not strictly required.
Sarah
I see a warning here about a . What does that mean?
David
A is a specific situation where the drug should not be used because it may be harmful.
Sarah
Where can I find the on this box?
David
It is stamped on the bottom flap of the box, next to the lot number.
Sarah
Found it. It expires in 2026. How should I store the medicine?
David
Keep it in a cool, dry place and definitely out of reach of children.
Sarah
Thank you so much for your help, David. I feel much more confident now.
David
You are very welcome. I hope you feel much better soon!

Scene Vocabulary

Practice vocabulary words & meanings.

Analgesic

/አናልጂዚክ/

የህመም ማስታገሻ

A drug acting to relieve pain.

ህመምን ለመቀነስ የሚያገለግል መድሃኒት።

Dosage

/ዶሴጅ/

የመድሃኒት መጠን

The size or frequency of a dose of a medicine or drug.

አንድ መድሃኒት የሚወሰድበት መጠን ወይም ድግግሞሽ።

Pharmacist

/ፋርማሲስት/

የመድሃኒት ባለሙያ

A person who is professionally qualified to prepare and dispense medicinal drugs.

መድሃኒቶችን ለማዘጋጀት እና ለመስጠት በሙያው የሰለጠነ ሰው።

Contraindication

/ኮንትራኢንዲኬሽን/

ተቃራኒ ምልክት

A condition or factor that serves as a reason to withhold a certain medical treatment.

አንድን ህክምና ወይም መድሃኒት እንዳንወስድ የሚያደርግ የጤና ሁኔታ።

Drowsiness

/ድራውዚነስ/

እንቅልፍ እንቅልፍ ማለት

A state of feeling sleepy or lethargic.

የማንቀላፋት ወይም የመድከም ስሜት።

Persistent

/ፐርሲስተንት/

የማይለቅ / ቆይታ ያለው

Continuing to exist or occur over a prolonged period.

ለረጅም ጊዜ ሳይለቅ የሚቆይ ሁኔታ።

Prescription

/ፕሪስክሪፕሽን/

የሀኪም ትዕዛዝ

An instruction written by a medical practitioner that authorizes a patient to be provided a medicine.

በሀኪም የሚጻፍ እና ታካሚው መድሃኒት እንዲያገኝ የሚፈቅድ ትዕዛዝ።

Symptoms

/ሲምፕተምስ/

ምልክቶች

Physical or mental features which are regarded as indicating a condition of disease.

የበሽታ መኖርን የሚያሳዩ አካላዊ ወይም አእምሮአዊ ምልክቶች።

Expiration date

/ኤክስፓየሬሽን ዴት/

የማለፊያ ቀን

The date after which something should no longer be used.

አንድ ነገር ከዚያ ቀን በኋላ አገልግሎት መስጠት የማይችልበት የመጨረሻ ቀን።

Exceed

/ኤክሲድ/

ከመጠን በላይ መውሰድ / ማለፍ

To go beyond what is allowed or stipulated.

ከተፈቀደው ወይም ከተወሰነው መጠን በላይ መሄድ።