EFE learning modules / Medicine & Pharmacy

scenario 1 a customer named sarah visits a local ph

Scenario Context

"A customer named Sarah visits a local pharmacy to seek advice from David, the pharmacist, regarding some cold symptoms and how to take over-the-counter medication safely."

Speakers
S

Sarah

An intermediate English learner who is feeling unwell and needs medication for her cold symptoms.

D

David

A professional and friendly pharmacist who provides clear instructions and medical advice.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Sarah
Good morning. I have been feeling a bit under the weather lately.
David
Good morning. I am sorry to hear that. What symptoms are you experiencing?
Sarah
I have a headache and a very sore throat.
David
Do you also have a fever or a cough?
Sarah
I have a slight cough, but no fever so far.
David
I see. Are you looking for any specific medicine?
Sarah
I am not sure. What do you recommend for these symptoms?
David
For the headache and throat, I suggest an analgesic like paracetamol or ibuprofen.
Sarah
Which one is better for a sore throat?
David
Ibuprofen is often better for inflammation, which helps with a sore throat.
Sarah
Okay, I will take the ibuprofen. How about the cough?
David
Is it a dry cough or are you bringing up mucus?
Sarah
It is a dry, tickly cough.
David
In that case, you need a cough to stop the urge to cough.
Sarah
What is the difference between a and an ?
David
An helps thin the mucus so you can cough it up, while a stops the cough.
Sarah
That makes sense. Can I take both the ibuprofen and the cough syrup together?
David
Yes, there is no known negative between these two.
Sarah
Great. What is the recommended for the ibuprofen?
David
You should take one tablet every six to eight hours, but do not exceed three a day.
Sarah
Should I take it on an empty stomach?
David
No, it is best to take it with food to avoid stomach irritation.
Sarah
Are there any common I should be aware of?
David
Some people experience mild dizziness or , though it is rare with ibuprofen.
Sarah
might be an issue since I have to drive later.
David
If you feel sleepy, please avoid driving or operating machinery.
Sarah
I will be careful. Where can I find the on this box?
David
It is usually printed on the side flap or the back of the package.
Sarah
I see it now. It says it expires in two years.
David
Correct. Also, remember to store it in a cool, dry place away from children.
Sarah
Thank you for the advice. How much do I owe you for both items?
David
That will be fifteen dollars in total.
Sarah
Here is twenty dollars.
David
Thank you. Here is your five dollars change and your receipt.
Sarah
Thank you very much for your help today.
David
You are welcome. If the symptoms persist for more than three days, please see a doctor.
Sarah
I will. Have a nice day!
David
You too. Get well soon!

Scene Vocabulary

Practice vocabulary words & meanings.

Over-the-counter

/ኦቨር-ዘ-ካውንተር/

ያለ ሐኪም ትዕዛዝ የሚሸጥ መድኃኒት

Medicine sold directly to a consumer without a prescription.

ያለ ሐኪም ማዘዣ በቀጥታ ለተጠቃሚው የሚሸጥ መድኃኒት።

Dosage

/ዶሴጅ/

የመድኃኒት መጠን

The size or frequency of a dose of a medicine or drug.

የአንድ መድኃኒት መጠን ወይም የሚወሰድበት ድግግሞሽ።

Expiration date

/ኤክስፓይሬሽን ዴት/

የአገልግሎት ማብቂያ ቀን

The date after which a product should no longer be used.

አንድ ምርት ከዚያ ቀን በኋላ ጥቅም ላይ መዋል የሌለበት ቀን።

Side effects

/ሳይድ ኢፌክትስ/

የጎንዮሽ ጉዳቶች

Secondary, typically undesirable effects of a drug or medical treatment.

የአንድ መድኃኒት ወይም የሕክምና ሂደት ሁለተኛ ደረጃ (ብዙውን ጊዜ የማይፈለጉ) ውጤቶች።

Drowsiness

/ድራውዚነስ/

ማንቀላፋት / ግልብጥብጥ ማለት

A feeling of being sleepy or lethargic.

የመኝታ ስሜት ወይም የመልፈስፈስ ስሜት።

Expectorant

/ኤክስፔክቶራንት/

አክታን የሚያስወጣ መድኃኒት

A medicine which promotes the secretion of sputum by the air passages.

አክታ ከመተንፈሻ አካላት በቀላሉ እንዲወጣ የሚያደርግ መድኃኒት።

Suppressant

/ሰፕሬሳንት/

አፍኝ / ገታኝ (ለሳል)

A drug or other substance which acts to suppress or restrain something.

አንድን ነገር (ለምሳሌ ሳልን) ለመግታት ወይም ለማቆም የሚያገለግል ንጥረ ነገር።

Persistent

/ፐርሲስተንት/

ዘላቂ / የማይለቅ

Continuing to exist or occur over a prolonged period.

ለረጅም ጊዜ ሳይቋረጥ የሚቀጥል ወይም የሚከሰት።

Interaction

/ኢንተራክሽን/

መስተጋብር (የመድኃኒቶች)

The way in which two or more drugs affect each other when taken together.

ሁለት ወይም ከዚያ በላይ መድኃኒቶች በአንድ ላይ ሲወሰዱ እርስ በእርስ የሚኖራቸው ተጽዕኖ።

Pharmacist

/ፋርማሲስት/

የመድኃኒት ባለሙያ

A person who is professionally qualified to prepare and dispense medicinal drugs.

መድኃኒቶችን ለማዘጋጀትና ለመስጠት በሙያው የሰለጠነ ሰው።