EFE learning modules / Hotels & Accommodation

scenario 3 sarah arrives at the grand horizon hotel

Scenario Context

"Sarah arrives at the Grand Horizon Hotel to check in for a three-night stay. She interacts with Mark, the front desk agent, to handle her reservation, inquire about amenities, and eventually manage her check-out process."

Speakers
S

Sarah

A business traveler who is looking for a comfortable stay and efficient service.

M

Mark

A professional and polite front desk agent at the Grand Horizon Hotel.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Mark
Good afternoon! Welcome to the Grand Horizon Hotel. How may I assist you today?
Sarah
Hello, I have a under the name Sarah Miller.
Mark
Let me check that for you. Yes, I see a booking for a room for three nights. Is that correct?
Sarah
Yes, that is correct. I would like to check in now if possible.
Mark
Certainly. May I have your ID and a credit card for the security ?
Sarah
Of course, here is my passport and my corporate card.
Mark
Thank you. I see you requested a non-smoking room on a high floor. We have one ready for you on the 12th floor.
Sarah
That sounds perfect. Does the room have a good Wi-Fi connection?
Mark
Yes, we offer high-speed internet throughout the hotel.
Sarah
Great. What are the other available here?
Mark
We have a fitness center on the second floor and a rooftop pool open until 10 PM.
Sarah
Is breakfast included in my stay?
Mark
Yes, a buffet breakfast is served in the lobby restaurant from 6:30 AM to 10:00 AM.
Sarah
Excellent. Is there a who can help with local dinner recommendations?
Mark
Absolutely, our is located right next to the main entrance.
Sarah
Wonderful. One more thing, do you offer a service to the airport?
Mark
Yes, we provide a every hour. You can book a seat at the front desk 24 hours in advance.
Sarah
I will keep that in mind. Here is your key card, Mrs. Miller. You are in room 1204.
Mark
The elevators are just behind you on the right. Would you like a to help with your luggage?
Sarah
No, thank you. I can manage this small suitcase.
Sarah
Actually, Mark, I noticed a charge on my confirmation email that I didn't recognize.
Mark
Let me look at your . Ah, that is the standard resort fee which covers the pool and gym access.
Sarah
I see. Is that even if I don't use the pool?
Mark
Yes, it is a standard policy, but I can check with my manager if you have any concerns.
Sarah
It is okay for now. I will just go up to my room. What time is check-out?
Mark
Check-out is at 11:00 AM. Would you like to request a late check-out for your final day?
Sarah
Yes, if I could stay until 1:00 PM, that would be very helpful.
Mark
I have noted that in the system. There might be a small additional fee for that, though.
Sarah
That is fine. Please just add it to my final bill.
Mark
Understood. Enjoy your stay with us!
Sarah
Thank you very much for your help.
Mark
You are very welcome. If you need anything else, just dial zero from your room phone.

Scene Vocabulary

Practice vocabulary words & meanings.

Reservation

/ሪዘርቬሽን/

የቅድመ መያዣ

An arrangement to have something kept for your use.

አንድን ነገር ለራስ አገልግሎት እንዲቆይ የማድረግ ስምምነት።

Amenities

/አሜኒቲስ/

መገልገያዎች

Useful features or facilities of a building or place.

የአንድ ህንፃ ወይም ቦታ ጠቃሚ ባህሪያት ወይም መገልገያዎች።

Complimentary

/ኮምፕሊሜንተሪ/

በነጻ የሚሰጥ

Given free of charge.

ያለ ምንም ክፍያ የሚሰጥ።

Concierge

/ኮንሲየርዥ/

የሆቴል መረጃ ሰጪ

A hotel staff member who helps guests with tours and bookings.

እንግዶችን ለጉብኝት እና ለቦታ ማስያዝ የሚረዳ የሆቴል ሰራተኛ።

Folio

/ፎሊዮ/

የሂሳብ መዝገብ

The record of a guest's charges and payments.

የእንግዳው የወጪዎች እና የክፍያ መዝገብ።

Shuttle

/ሻትል/

የማመላለሻ መኪና

A vehicle that travels regularly between two places.

በሁለት ቦታዎች መካከል በመደበኛነት የሚመላለስ ተሽከርካሪ።

Deposit

/ዲፖዚት/

ተቀማጭ ገንዘብ

A sum of money paid as a guarantee.

እንደ ዋስትና የሚከፈል የገንዘብ መጠን።

Mandatory

/ማንዳቶሪ/

ግዴታ

Required by law or rules; compulsory.

በህግ ወይም በደንብ የሚፈለግ፤ ግዴታ የሆነ።

Bellhop

/ቤልሆፕ/

ሻንጣ ተሸካሚ

A hotel attendant who carries luggage.

ሻንጣ የሚሸከም የሆቴል ሰራተኛ።

Deluxe

/ዲላክስ/

ልዩ/የተን πολυከተ

Luxurious or of high quality.

የተን πολυከተ ወይም ጥራቱ የላቀ።