EFE learning modules / Hotels & Accommodation

scenario 2 a professional interaction between a gue

Scenario Context

"A professional interaction between a guest and a hotel receptionist covering the full cycle of a hotel stay from booking to check-out."

Speakers
M

Mark

A professional and polite hotel receptionist at a luxury hotel.

S

Sarah

An international traveler looking for high-quality accommodation and services.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Mark
Good morning! Thank you for calling the Grand Ethiopian Hotel. How may I assist you today?
Sarah
Hello, I would like to make a for next week, starting on Monday.
Mark
Certainly. How many nights will you be staying with us?
Sarah
I plan to stay for five nights.
Mark
Excellent. Would you prefer a standard room or a deluxe suite?
Sarah
What is the price difference between the two?
Mark
The standard room is $150 per night, while the suite is $250 and includes extra .
Sarah
I think I will go with the suite. Is breakfast included?
Mark
Yes, we provide a buffet breakfast every morning from 6 AM to 10 AM.
Sarah
That sounds great. Do you offer a service from the airport?
Mark
We do. Our departs the airport every thirty minutes.
Sarah
Wonderful. I will take the suite then. My name is Sarah Miller.
Mark
Thank you, Ms. Miller. Your booking is confirmed. We look forward to seeing you on Monday.
Sarah
Thank you. See you then.
Mark
Good afternoon, Ms. Miller! Welcome to our hotel. May I have your ID for the process?
Sarah
Here is my passport. I have a for a suite.
Mark
I see it right here. Could you please sign this registration form?
Sarah
Of course. Is the Wi-Fi free in the room?
Mark
Yes, it is high-speed and unlimited for all our guests.
Sarah
Perfect. What floor is my room on?
Mark
You are on the 12th floor, room 1204. Our can help you with your luggage.
Sarah
Thank you. Is there a gym available in the building?
Mark
Yes, the fitness center is on the 2nd floor and is open 24 hours a day.
Sarah
Great. I might also need some help with tomorrow morning.
Mark
Not a problem. I will notify the team to clean your room early.
Sarah
I appreciate that. I have one more question: what time is check-out on Friday?
Mark
Standard check-out is at 11 AM. However, we can offer a late check-out for a small .
Sarah
I might need that since my flight is in the evening.
Mark
Just let us know the night before, and we will arrange it for you.
Sarah
Hello, I am ready to check out now. Here is my room key.
Mark
Thank you, Ms. Miller. Let me print your final .
Sarah
I see an extra charge here. What is this for?
Mark
That is the for the late check-out we discussed.
Sarah
Ah, right. I forgot about that. Everything else looks correct.
Mark
Excellent. Would you like me to call a taxi for you?
Sarah
No thank you, I will take the hotel .
Mark
Safe travels, Ms. Miller. We hope to see you again soon!

Scene Vocabulary

Practice vocabulary words & meanings.

Reservation

/ሬዘርቬሽን/

ቅድመ ማስያዝ

An arrangement to have something kept for one's use.

አንድን ነገር ለአንድ ሰው አገልግሎት እንዲቆይ የማድረግ ዝግጅት።

Amenities

/አሜኒቲስ/

ምቾቶች

Features that provide comfort, convenience, or enjoyment.

ምቾትን፣ ምቹነትን ወይም ደስታን የሚሰጡ ነገሮች።

Complimentary

/ኮምፕሊሜንተሪ/

በነጻ የሚሰጥ

Given free of charge.

ያለ ክፍያ በነጻ የሚሰጥ።

Shuttle

/ሻትል/

የመመላለሻ ትራንስፖርት

A vehicle that travels regularly between two places.

በሁለት ቦታዎች መካከል አዘውትሮ የሚመላለስ ተሽከርካሪ።

Check-in

/ቼክ-ኢን/

ምዝገባ

The process of arriving at a hotel and receiving a room.

ሆቴል በመድረስ ክፍል የመረከብ ሂደት።

Concierge

/ኮንሲየርዥ/

የሆቴል መረጃ ሰጪ

A hotel staff member who helps guests with information and tours.

ለእንግዶች መረጃ በመስጠትና ጉብኝቶችን በማመቻቸት የሚረዳ የሆቴል ሰራተኛ።

Housekeeping

/ሃውስኪፒንግ/

የክፍል ጽዳት አገልግሎት

The department responsible for cleaning and maintaining rooms.

ክፍሎችን የማጽዳት እና የመንከባከብ ኃላፊነት ያለበት ክፍል።

Surcharge

/ሰርቻርጅ/

ተጨማሪ ክፍያ

An additional charge or fee added to the cost.

በዋጋው ላይ የሚጨመር ተጨማሪ ክፍያ።

Invoice

/ኢንቮይስ/

ደረሰኝ

A list of goods sent or services provided, with a statement of the sum due.

የተሰጡ አገልግሎቶች ዝርዝር እና የሚከፈለውን የገንዘብ መጠን የሚገልጽ ሰነድ።

Vacancy

/ቬከንሲ/

ክፍት ክፍል

An available room or space in a hotel.

በሆቴል ውስጥ የሚገኝ ዝግጁ ወይም ክፍት ክፍል ወይም ቦታ።