EFE learning modules / Hotels & Accommodation

scenario 1 mr miller arrives at the grand horizon

Scenario Context

"Mr. Miller arrives at the Grand Horizon Hotel to check in for his business trip. He interacts with Sarah, the front desk receptionist, discussing his reservation, hotel amenities, and special requests for his stay."

Speakers
S

Sarah

A professional and polite hotel receptionist at the Grand Horizon Hotel.

M

Mr. Miller

A business traveler who is checking into the hotel and inquiring about various services.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Sarah
Good afternoon! Welcome to the Grand Horizon Hotel. How can I assist you today?
Mr. Miller
Hello, I have a under the name Lucas Miller.
Sarah
One moment while I pull up your details in our system, Mr. Miller.
Mr. Miller
Thank you. I booked a standard room for three nights.
Sarah
Yes, I see it here. You reserved a king-sized bed, correct?
Mr. Miller
That is correct. Is the room ready for check-in?
Sarah
It is. May I see your ID and a credit card for charges?
Mr. Miller
Certainly. Here is my passport and my corporate card.
Sarah
Thank you. We will hold a small deposit, which will be released upon .
Mr. Miller
I understand. Are the hotel included in the room rate?
Sarah
Most are, including the gym and the swimming pool on the 5th floor.
Mr. Miller
That sounds great. What about the breakfast service?
Sarah
Breakfast is served in the restaurant from 6:30 AM to 10:00 AM.
Mr. Miller
Is the breakfast for guests?
Sarah
Yes, it is included with your specific package.
Mr. Miller
Excellent. Does the hotel provide high-speed Wi-Fi?
Sarah
We do. I will provide you with the login along with your .
Mr. Miller
Is there a available to help with dinner reservations?
Sarah
Yes, our is located right next to the main entrance.
Mr. Miller
I might also need an airport on Sunday morning.
Sarah
We can arrange that. The departs every hour on the hour.
Mr. Miller
Do I need to sign up for it in advance?
Sarah
It is recommended to book your spot at least 24 hours before your departure.
Mr. Miller
I will make sure to do that tomorrow. Is there a business center here?
Sarah
Yes, it is on the second floor and offers printing and scanning services.
Mr. Miller
Perfect. What is the policy for late ?
Sarah
Standard is at 11:00 AM, but we can extend it to 1:00 PM for a small fee.
Mr. Miller
I might need that extra time. I will let you know on Saturday.
Sarah
No problem. Here is your for room 402.
Mr. Miller
Thank you. Which way are the elevators?
Sarah
They are just past the lounge area on your right.
Mr. Miller
Thank you for all your help, Sarah.
Sarah
You are very welcome. Enjoy your stay at the Grand Horizon!

Scene Vocabulary

Practice vocabulary words & meanings.

Reservation

/ሬዘርቬሽን/

ቅድመ ምዝገባ

An arrangement to have something kept for you, such as a hotel room.

አንድን ነገር (ለምሳሌ የሆቴል ክፍል) አስቀድሞ የማስያዝ ዝግጅት።

Incidental

/ኢንሲደንታል/

አጋጣሚ ወጪ

Small extra costs for services like phone calls or room service.

እንደ ስልክ ጥሪ ወይም የክፍል አገልግሎት ላሉ ነገሮች የሚከፈል አነስተኛ ተጨማሪ ወጪ።

Amenities

/አሜኒቲስ/

መገልገያዎች

Features that provide comfort, convenience, or pleasure.

ምቾትን ወይም ደስታን የሚሰጡ የሆቴል መገልገያዎች።

Complimentary

/ኮምፕሊሜንተሪ/

በነጻ የሚሰጥ

Something provided free of charge.

ያለክፍያ በነጻ የሚሰጥ አገልግሎት።

Credentials

/ክሪደንሻልስ/

የመለያ መረጃዎች

Information used to verify identity, such as a username and password.

ማንነትን ለማረጋገጥ የሚያገለግሉ መረጃዎች (ለምሳሌ የተጠቃሚ ስም እና የይለፍ ቃል)።

Concierge

/ኮንሲየርዥ/

የእንግዳ ረዳት

A hotel employee who helps guests with information and bookings.

እንግዶችን መረጃ በመስጠትና ቦታዎችን በማስያዝ የሚረዳ የሆቴል ሰራተኛ።

Shuttle

/ሻትል/

ምልልስ ተሽከርካሪ

A vehicle that travels regularly between two places.

በሁለት ቦታዎች መካከል በተደጋጋሚ የሚመላለስ ተሽከርካሪ።

Keycard

/ኪ-ካርድ/

ዲጂታል ቁልፍ

A plastic card used instead of a key to open a door.

በር ለመክፈት ከቁልፍ ይልቅ ጥቅም ላይ የሚውል የፕላስቲክ ካርድ።

Lobby

/ሎቢ/

መቀበያ አዳራሽ

A large entrance area in a hotel or public building.

በሆቴል ወይም በሕዝባዊ ሕንፃ ውስጥ ያለ ትልቅ መግቢያ አዳራሽ።

Check-out

/ቼክ-አውት/

ክፍልን ማስረከብ

The process of leaving a hotel and paying the bill.

ከሆቴል ሲወጡ ሂሳብ ከፍሎ ክፍልን የማስረከብ ሂደት።