EFE learning modules / Hospitality & Hosting Guests

scenario 2 david arrives at sarah s office for a sc

Scenario Context

"David arrives at Sarah's office for a scheduled meeting. Sarah welcomes him, offers refreshments, and ensures he is comfortable before they begin their discussion."

Speakers
S

Sarah

A professional and warm office manager who prides herself on making guests feel welcome.

D

David

A client visiting the office for the first time, slightly nervous but appreciative of good service.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Sarah
Hello David! Welcome to our office. It is so nice to finally meet you in person.
David
Thank you, Sarah. It is a pleasure to be here. Your office is very easy to find.
Sarah
I am glad to hear that. Please, come right this way and let me show you to the lounge.
David
Thank you. I must say, the here is very calming.
Sarah
We try our best to create a peaceful environment for our visitors.
David
You have certainly succeeded. The decor is beautiful.
Sarah
Thank you for the compliment! Can I take your coat or your bag for you?
David
Just my coat, please. I will keep my bag with me for the meeting.
Sarah
Of course. I will hang this up for you. Please, follow me.
David
Lead the way, Sarah.
Sarah
Here we are. Please, in this seating area.
David
This chair is very comfortable. Thank you.
Sarah
I am so glad. Would you like some before we start?
David
That would be lovely. What do you have available?
Sarah
We have coffee, various teas, and bottled water. Would you like some water?
David
Some water would be great, if it is not too much trouble.
Sarah
It is no trouble at all. Would you prefer still or sparkling water?
David
Still water is perfect, thank you.
Sarah
I will be right back with that. Would you also like a small snack?
David
Maybe just a biscuit if you have one. I skipped breakfast today.
Sarah
Oh, I will bring a small plate for you then. I will be just a moment.
David
I really your , Sarah.
Sarah
It is our pleasure to you today. Here is your water and some biscuits.
David
Thank you so much. You are a very host.
Sarah
It is the least I can do. I noticed you were very for our meeting.
David
I always try to be on time. I value other people's schedules.
Sarah
We that. Now, before we begin, are there any other you need?
David
Actually, could I about the Wi-Fi password?
Sarah
Certainly! The password is on this small card on the side table.
David
Perfect, I see it. Thank you for being so prepared.
Sarah
You are very welcome. Take your time, and let me know when you are ready to begin.
David
I am ready now. Let's get started.

Scene Vocabulary

Practice vocabulary words & meanings.

Hospitality

/ሆስፒታሊቲ/

የእንግዳ ተቀባይነት

The friendly and generous reception and entertainment of guests.

የእንግዶች፣ የጎብኝዎች ወይም የእንግዳዎች ወዳጃዊ እና ለጋስ አቀባበል እና መስተንግዶ።

Refreshments

/ሪፍሬሽመንትስ/

መክሰስ እና መጠጦች

Light snacks and drinks served at a meeting or social event.

በስብሰባ ወይም በማህበራዊ ዝግጅት ላይ የሚቀርቡ ቀላል መክሰስ እና መጠጦች።

Accommodate

/አኮሞዴት/

ማስተናገድ

To provide lodging or sufficient space for; to fit in with the wishes or needs of.

መኖሪያ ወይም በቂ ቦታ መስጠት፤ ከፍላጎቶች ወይም ከፍላጎቶች ጋር መጣጣም።

Make yourself at home

/ሜክ ዩርሰልፍ አት ሆም/

እንደ ቤትዎ ይሁኑ

An expression telling a guest to feel comfortable and relaxed.

እንግዳው ምቾት እንዲሰማው እና ዘና እንዲል የሚነገር አገላለጽ።

Punctual

/ፓንክቿል/

ሰዓት አክባሪ

Happening or doing something at the agreed or proper time; on time.

በተስማሙበት ወይም በትክክለኛው ጊዜ አንድ ነገር ማድረግ፤ በሰዓቱ መገኘት።

Amenities

/አመኒቲስ/

መገልገያዎች

Desirable or useful features of a building or place.

የአንድ ህንፃ ወይም ቦታ ተፈላጊ ወይም ጠቃሚ ባህሪያት ወይም መገልገያዎች።

Inquire

/ኢንኳየር/

መጠየቅ

To ask for information from someone.

ከአንድ ሰው መረጃ መጠየቅ።

Atmosphere

/አትሞስፌር/

ድባብ

The pervading tone or mood of a place or situation.

የአንድ ቦታ ወይም ሁኔታ አጠቃላይ ስሜት ወይም ድባብ።

Gracious

/ግሬሸስ/

ቸር/ደግ

Courteous, kind, and pleasant, especially towards someone of lower social status.

ትህትና ያለው፣ ደግ እና አስደሳች የሆነ፣ በተለይም ለእንግዶች።

Appreciate

/አፕሪሺዬት/

ማድነቅ/ማመስገን

To recognize the full worth of something or be grateful for it.

የአንድን ነገር ሙሉ ዋጋ ማወቅ ወይም ስለ እሱ አመስጋኝ መሆን።