EFE learning modules / Hospitality & Hosting Guests

scenario 1 a professional office lobby where a rece

Scenario Context

"A professional office lobby where a receptionist welcomes an international client for a high-level meeting."

Speakers
S

Samiya

A professional and warm receptionist who excels in making clients feel welcome.

D

Daniel

An international client arriving for a business meeting after a long journey.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Samiya
Good morning! Welcome to our corporate office.
Daniel
Good morning, thank you very much.
Samiya
My name is Samiya. How may I assist you today?
Daniel
I have an appointment with Mr. Getahun at 10:00 AM.
Samiya
Oh, yes, Mr. Daniel. We were expecting you.
Daniel
It is a pleasure to finally be here.
Samiya
Please, come in. May I take your coat?
Daniel
Yes, thank you. That is very kind of you.
Samiya
Of course. Please follow me to the lounge.
Daniel
This office has a very atmosphere.
Samiya
Thank you! We value here and want you to feel at home.
Daniel
It is definitely working. The decor is very calming.
Samiya
Please, have a seat on this comfortable sofa.
Daniel
Thank you. I appreciate the warm welcome.
Samiya
Would you like some while you wait?
Daniel
That would be wonderful. What do you have?
Samiya
We have coffee, tea, and or still water.
Daniel
I would love a glass of still water, please.
Samiya
Certainly. Would you like a slice of lemon in it?
Daniel
No, thank you. Just plain water is fine.
Samiya
I will be right back. Please make yourself at home.
Daniel
Thank you. I will just look at my notes.
Samiya
Here is your water. Also, here is a list of our office .
Daniel
Thank you. Is there Wi-Fi available here for guests?
Samiya
Yes, the login details are on the back of this card.
Daniel
Perfect. I need to check my for the rest of the day.
Samiya
Do you need any help with your travel for tonight?
Daniel
No, the hotel is very close to here. I am already checked in.
Samiya
That is good. Was your from the airport difficult?
Daniel
Not at all, it was a very smooth and short trip.
Samiya
Excellent. Mr. Getahun will be ready soon, so please put your mind at .
Daniel
Thank you for all your this morning.
Samiya
You are very welcome. Can I get you anything else to drink?
Daniel
No, I am fine for now, thank you.
Samiya
Please enjoy the view of the city while you wait.

Scene Vocabulary

Practice vocabulary words & meanings.

Hospitality

/ሆስፒታሊቲ/

አቀባበል

The friendly and generous reception and entertainment of guests.

የእንግዶች ወይም የጎብኝዎች ወዳጃዊ እና ለጋስ አቀባበል እና መስተንግዶ።

Cordial

/ኮርዲያል/

ወዳጃዊ

Warm and friendly.

ሞቅ ያለ እና ወዳጃዊ።

Refreshments

/ሪፍሬሽሜንትስ/

ማቆያ

Light snacks and drinks served at a meeting or social event.

በስብሰባ ወይም በማህበራዊ ዝግጅት ላይ የሚቀርቡ ቀላል መክሰስ እና መጠጦች።

Sparkling

/ስፓርክሊንግ/

ጋዝ ያለው

(of a drink) containing bubbles of gas.

(ስለ መጠጥ) የጋዝ አረፋዎችን የያዘ።

Amenities

/አሜኒቲስ/

መገልገያዎች

A desirable or useful feature or facility of a building or place.

የአንድ ህንፃ ወይም ቦታ ተፈላጊ ወይም ጠቃሚ ባህሪ ወይም መገልገያ።

Itinerary

/አይቲነራሪ/

የጉዞ ፕሮግራም

A planned route or journey.

የታቀደ መስመር ወይም ጉዞ።

Accommodation

/አኮሞዴሽን/

ማረፊያ

A room or building in which someone may live or stay.

አንድ ሰው ሊኖርበት ወይም ሊቆይ የሚችልበት ክፍል ወይም ህንፃ።

Commute

/ኮምዩት/

መመላለስ

Regular travel between one's home and place of work.

በመደበኛነት በቤት እና በስራ ቦታ መካከል የሚደረግ ጉዞ።

Assistance

/አሲስታንስ/

እርዳታ

The action of helping someone with a job or task.

አንድን ሰው በስራ ወይም በተግባር የመርዳት ተግባር።

Ease

/ኢዝ/

መረጋጋት

Absence of difficulty or effort.

ከጭንቀት ወይም ከማይመች ሁኔታ ነፃ መሆን።