EFE learning modules / Emergency & Safety Communication

scenario 3 a busy street corner where a witness is

Scenario Context

"A busy street corner where a witness is calling emergency services after a car accident involving a cyclist."

Speakers
M

Mark

An experienced emergency dispatcher who remains calm, clear, and authoritative under pressure.

S

Sarah

A bystander at the scene of an accident who is anxious but willing to follow instructions to help.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Sarah
Hello? Is this 911? I need help right away! There's been an accident!
Mark
Yes, this is services. Please state the exact location of the .
Sarah
I'm on the corner of 5th Avenue and Main Street. A car just hit a person on a bicycle!
Mark
I have the location. Take a deep breath, Sarah. Can you tell me exactly what happened?
Sarah
The car turned too fast and hit the cyclist. The cyclist is lying in the middle of the road now.
Mark
Okay. Is the cyclist or responding to your voice?
Sarah
I'm not sure. He's not moving at all. I'm afraid to touch him.
Mark
I understand. I am an ambulance to your location right now. Stay on the line.
Sarah
Please hurry! There is a lot of traffic and people are starting to gather around.
Mark
Sarah, I need you to help secure the scene if it is safe to do so. Can you signal the traffic to stop?
Sarah
Yes, I'll try. Hey! Everyone stop! Move your cars over there! Clear the road!
Mark
Good job. Now, check the again. Is he bleeding significantly from anywhere?
Sarah
Yes, oh god, there is a large on his right leg. Blood is coming out fast.
Mark
We need to apply . Do you have a clean cloth, a towel, or even a shirt?
Sarah
I have a thick scarf in my bag. Will that work?
Mark
Yes. Fold it and apply firm, direct on the wound. Do not lift it to check if it stopped.
Sarah
Okay, I'm pressing down hard now. He just groaned. He's waking up!
Mark
That is a good sign. Tell him to stay completely still. Do not let him move his neck or head.
Sarah
Sir, please don't move. Help is on the way. Just stay very still and keep your eyes on me.
Mark
Is his breathing regular, or does it seem ?
Sarah
It looks a bit . He's breathing fast and he looks very pale.
Mark
He might be going into . If you have a jacket, cover him to keep him warm.
Sarah
I'll use my coat. Is the ambulance close? I can't hear them yet.
Mark
They are about two minutes away. I can hear the sirens in the distance now.
Sarah
Yes, I see the flashing lights now! They are turning onto Main Street.
Mark
Excellent. Keep that on the wound until the are right next to you.
Sarah
They are pulling up. They are jumping out with a and medical bags.
Mark
Wave your hand so they see your exact position in the crowd.
Sarah
I'm waving! They see me! They're running over here now.
Mark
You did a fantastic job, Sarah. You can let the take over now.
Sarah
Thank you so much for staying on the phone with me. I was so scared.
Mark
You're welcome. You handled it perfectly. Stay safe.

Scene Vocabulary

Practice vocabulary words & meanings.

Emergency

/ኢሜርጀንሲ/

ድንገተኛ አደጋ

A serious, unexpected, and often dangerous situation requiring immediate action.

ድንገተኛ እና አደገኛ ሁኔታ ፈጣን እርምጃ የሚፈልግ።

Conscious

/ኮንሸስ/

ንቁ

Aware of and responding to one's surroundings; awake.

በዙሪያው ያለውን ነገር የሚያውቅ እና ምላሽ የሚሰጥ፤ የነቃ።

Dispatching

/ዲስፓቺንግ/

መላክ

The act of sending off someone or something to a destination for a specific purpose.

ለአንድ ዓላማ ወይም ወደ አንድ ቦታ ሰውን ወይም ነገርን መላክ።

Laceration

/ላሰሬሽን/

ጥልቅ ቁስል

A deep cut or tear in skin or flesh.

በቆዳ ወይም በስጋ ላይ ያለ ጥልቅ ቁስል ወይም ስንጥቅ።

Pressure

/ፕሬሸር/

ግፊት

Continuous physical force exerted on or against an object.

በአንድ ነገር ላይ የሚደረግ ቀጣይነት ያለው አካላዊ ኃይል ወይም ግፊት።

Shallow

/ሻሎው/

ጥልቀት የሌለው (ትንፋሽ)

Of little depth; specifically, not breathing deeply.

ጥልቀት የሌለው፤ በተለይም በጥልቀት የማይተነፍስ ትንፋሽ።

Shock

/ሾክ/

ድንጋጤ (በህክምና)

A medical emergency where the body's organs aren't getting enough blood flow.

የሰውነት ክፍሎች በቂ የደም ዝውውር በማያገኙበት ጊዜ የሚከሰት አደገኛ የጤና ሁኔታ።

Paramedics

/ፓራሜዲክስ/

የአደጋ ጊዜ ህክምና ባለሙያዎች

People trained to provide emergency medical care before a patient reaches the hospital.

ታካሚ ሆስፒታል ከመድረሱ በፊት ድንገተኛ የህክምና እርዳታ ለመስጠት የሰለጠኑ ባለሙያዎች።

Stretcher

/ስትሬቸር/

የሕመምተኛ መውሰጃ አልጋ

A device used for carrying a person who is sick, injured, or dead.

የታመሙ ወይም የቆሰሉ ሰዎችን ለመሸከም የሚያገለግል ተንቀሳቃሽ አልጋ።

Victim

/ቪክቲም/

ተጎጂ

A person harmed, injured, or killed as a result of an accident or other event.

በአደጋ ወይም በሌላ ድርጊት ምክንያት ጉዳት የደረሰበት ወይም የተገደለ ሰው።