EFE learning modules / Emergency & Safety Communication

scenario 1 a witness calls emergency services after

Scenario Context

"A witness calls emergency services after witnessing a major car accident on a busy street to provide rapid instructions and information to the dispatcher."

Speakers
D

Dispatcher

A professional emergency response operator trained to gather critical information quickly.

M

Mark

A bystander who witnessed a car crash and is trying to help while staying on the phone.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Dispatcher
services, what is the location of your ?
Mark
Help! There is a massive car accident on Churchill Road, right in front of the National Theater.
Dispatcher
I have the location. Churchill Road near the National Theater. Please stay calm. How many vehicles are involved?
Mark
There are two cars. A blue sedan and a white delivery van.
Dispatcher
Are there any injuries that you can see?
Mark
Yes, the driver of the blue sedan is and still inside the car.
Dispatcher
Is the person breathing?
Mark
I am checking now. Yes, he is breathing, but his breath is very shallow.
Dispatcher
Is he inside the vehicle?
Mark
Yes, the door is . I cannot open it.
Dispatcher
Do not attempt to pull him out unless there is an like a fire.
Mark
Wait, I see smoke coming from under the hood of the van.
Dispatcher
Is there an active fire, or is it just steam?
Mark
It looks like thick grey smoke. I think it might catch fire soon.
Dispatcher
Understood. Fire departments and are already to your location.
Mark
What should I do about the driver in the other car?
Dispatcher
Is the driver of the van out of the vehicle?
Mark
Yes, she is sitting on the sidewalk. She looks very pale and is shaking.
Dispatcher
She might be in . Tell her to stay seated and keep her warm if possible.
Mark
Okay, I am telling her now. 'Please stay down, ma'am. Help is coming.'
Dispatcher
Mark, go back to the driver. Is there any visible bleeding?
Mark
Yes, he has a deep cut on his forehead. It's bleeding quite a bit.
Dispatcher
Do you have a clean cloth or a piece of clothing?
Mark
I have a clean t-shirt in my bag.
Dispatcher
Good. Apply firm pressure to the wound to stop the bleeding.
Mark
I am applying pressure now. He is starting to groan.
Dispatcher
That is a good sign. It means he is regaining consciousness.
Mark
I can hear the sirens now. Are they close?
Dispatcher
Yes, they are turning onto Churchill Road now. Can you see them?
Mark
Yes! I see the ambulance and a fire truck.
Dispatcher
Stay on the line until they take over the scene.
Mark
The are jumping out of the ambulance. They are coming over.
Dispatcher
Brief them quickly on what you saw and what you have done.
Mark
Okay, they are here. I am letting them take over. Thank you for your help.
Dispatcher
You did a great job, Mark. You can hang up now.

Scene Vocabulary

Practice vocabulary words & meanings.

Emergency

/ኢመርጀንሲ/

ድንገተኛ አደጋ

A serious, unexpected, and often dangerous situation requiring immediate action.

አፋጣኝ እርምጃ የሚፈልግ ከባድ፣ ያልታሰበ እና ብዙ ጊዜ አደገኛ ሁኔታ።

Unconscious

/አንኮንሸስ/

ራሱን የሳተ

Not conscious; or in a state like sleep because of an injury or illness.

በጉዳት ወይም በህመም ምክንያት ንቃተ ህሊናን ማጣት ወይም እንደ መተኛት ያለ ሁኔታ።

Trapped

/ትራፕድ/

የተቀረቀረ

Unable to escape from a place or situation.

ከአንድ ቦታ ወይም ሁኔታ ማምለጥ አለመቻል።

En route

/ኦን ሩት/

በመንገድ ላይ

On the way; in the course of a journey.

በጉዞ ሂደት ላይ ያለ ወይም በመንገድ ላይ ያለ።

Paramedics

/ፓራሜዲክስ/

የአደጋ ጊዜ ህክምና ባለሙያዎች

People trained to give emergency medical care to people who are injured or ill, typically in an ambulance.

ለታመሙ ወይም ለተጎዱ ሰዎች ድንገተኛ የህክምና እርዳታ ለመስጠት የሰለጠኑ ባለሙያዎች።

Shock

/ሾክ/

ድንጋጤ

A critical condition brought on by a sudden drop in blood flow through the body, often after an accident.

ብዙውን ጊዜ ከአደጋ በኋላ በሰውነት ውስጥ ያለው የደም ዝውውር በድንገት በመቀነሱ የሚመጣ አደገኛ ሁኔታ።

Apply pressure

/አፕላይ ፕሬሸር/

ጫና ማድረግ

To use force by pushing down on something, often to stop bleeding.

አንድን ነገር በመጫን ኃይል መጠቀም፣ ብዙ ጊዜ ደም መፍሰስን ለማቆም የሚደረግ።

Jammed

/ጃምድ/

የተዘጋ / የተጣበቀ

Stuck and impossible to move.

የተቀረቀረ እና ለማንቀሳቀስ የማይቻል ሁኔታ።

Shallow breath

/ሻሎው ብሬዝ/

አጭር ትንፋሽ

Breathing that is not deep; taking in very little air.

ጥልቅ ያልሆነ ትንፋሽ፤ በጣም ትንሽ አየር ወደ ውስጥ ማስገባት።

Immediate danger

/ኢሚዲየት ዴንጀር/

አፋጣኝ አደጋ

A situation that poses a threat to life or health right away.

ወዲያውኑ ለሕይወት ወይም ለጤና ስጋት የሚፈጥር ሁኔታ።