EFE learning modules / Emails, Messaging & Video Calls

scenario 2 sarah a project manager is mentoring l

Scenario Context

"Sarah, a project manager, is mentoring Liam, a new junior designer, on the best practices for professional digital communication within their remote-first company."

Speakers
S

Sarah

An experienced project manager who is proficient in professional digital etiquette and remote team management.

L

Liam

A junior designer who is eager to learn but still getting accustomed to formal business communication in a digital environment.

The Dialogue

Tap highlighted words to view vocabulary cards below.

Sarah
Hi Liam, do you have a minute to discuss our digital communication protocols?
Liam
Sure, Sarah. I was just about to check my for any new tasks.
Sarah
Great. First, let's look at how we draft professional emails to our clients.
Liam
I usually just start with 'Hey.' Is that too informal for a business setting?
Sarah
Yes, for clients, it is better to use 'Dear' or 'Hello' to maintain professionalism.
Liam
Okay, I will change that. What about the subject line? Does it matter much?
Sarah
Absolutely. The subject line must be and so they know what it is about.
Liam
I see. Like 'Project Update - Phase 1' instead of just 'Hi'?
Sarah
Exactly. Now, let's talk about instant messaging on Slack.
Liam
I like Slack because it's much faster than email for quick questions.
Sarah
True, but don't forget to keep it professional even in those chat messages.
Liam
Understood. I assume I should avoid using excessive emojis too?
Sarah
A few are fine to show personality, but clarity is always the priority.
Liam
Got it. Also, I have a video call scheduled for 2 PM today.
Sarah
Is it the check-in with the developers regarding the new layout?
Liam
Yes. To be honest, I'm a bit nervous about the technical side of video calls.
Sarah
Don't worry. Always join five minutes early to test your audio and video.
Liam
Should I keep my camera on the whole time during the meeting?
Sarah
It's better for , but you can yourself when you are not speaking.
Liam
Why is muting so important if I am just listening?
Sarah
To eliminate background noise that might distract the person who is talking.
Liam
That makes sense. What if I want to show the team my latest designs?
Sarah
There is a 'Share Screen' button. Just make sure your desktop is tidy first.
Liam
Good point. I wouldn't want them to see my personal files or messy desktop.
Sarah
Also, prepare an for the meeting to ensure we stay on track.
Liam
Can I send the via email to everyone beforehand?
Sarah
Yes, that is highly recommended so everyone can prepare their questions.
Liam
What should I do if the connection drops or there is a technical ?
Sarah
Try to rejoin immediately and apologize briefly for the interruption.
Liam
Thanks, Sarah. This is very helpful for improving my digital workflow.
Sarah
You're welcome. Remember to with a summary email after the call.
Liam
I'll make sure to document all the from the discussion.
Sarah
Perfect. If you do that, the team will always stay aligned.
Liam
I feel much more confident about our online meeting now.
Sarah
I'm glad to hear that. Communication is the key to our success.

Scene Vocabulary

Practice vocabulary words & meanings.

Concise

/ኮንሳይስ/

አጭር እና ግልጽ

Giving a lot of information clearly and in a few words.

በአጭር ቃላት ብዙ መረጃን በግልጽ መስጠት።

Protocol

/ፕሮቶኮል/

ደንብ/ሥርዓት

The official procedure or system of rules governing affairs of state or diplomatic occasions.

ይፋዊ የአሰራር ሂደት ወይም የደንቦች ስርዓት።

Engagement

/ኤንጌጅመንት/

ተሳትፎ

The action of engaging or being involved in something.

በአንድ ነገር ውስጥ የመሳተፍ ወይም የመሳተፍ ተግባር።

Mute

/ሚውት/

ድምፅ ማጥፋት

Refraining from making a sound; turning off the microphone.

ድምጽ ከማሰማት መቆጠብ ወይም ማይክሮፎኑን ማጥፋት።

Agenda

/አጀንዳ/

የስብሰባ መርሃ ግብር

A list of items to be discussed at a formal meeting.

በመደበኛ ስብሰባ ላይ የሚወያዩ ነገሮች ዝርዝር።

Glitch

/ግሊች/

የቴክኒክ ችግር

A sudden, temporary malfunction or fault in equipment or software.

በመሳሪያዎች ወይም በሶፍትዌር ላይ በድንገት የሚከሰት ጊዜያዊ ብልሽት ወይም ስህተት።

Follow up

/ፎሎው አፕ/

ክትትል ማድረግ

A further action connected with something that happened before.

ቀደም ብሎ ከተከሰተ ነገር ጋር የተያያዘ ተጨማሪ እርምጃ።

Action items

/አክሽን አይተምስ/

መከናወን ያለባቸው ተግባራት

Specific tasks that need to be completed as a result of a meeting.

በስብሰባ ምክንያት መጠናቀቅ ያለባቸው የተወሰኑ ተግባራት።

Inbox

/ኢንቦክስ/

የገቢ መልዕክት ሳጥን

An electronic folder in which emails received by an individual are held.

በአንድ ግለሰብ የደረሱ ኢሜይሎች የሚቀመጡበት የኤሌክትሮኒክ አቃፊ።

Descriptive

/ዲስክሪፕቲቭ/

ገላጭ

Serving or seeking to describe something in a detailed way.

አንድን ነገር በዝርዝር ለመግለጽ የሚያገለግል ወይም የሚፈልግ።