scenario 3 a customer named sarah visits a home app
"A customer named Sarah visits a home appliance store to return a broken blender and ends up discussing discounts and warranties with Mark, the store manager."
Sarah
A polite but frustrated customer who bought a faulty kitchen appliance.
Mark
A professional and helpful store manager who handles customer complaints and sales.
The Dialogue
Tap highlighted words to view vocabulary cards below.
Scene Vocabulary
Practice vocabulary words & meanings.
/ፎልቲ/
የተበላሸ
Not working or made correctly; having defects.
በትክክል የማይሰራ ወይም ጉድለት ያለበት።
/ማልፈንክሽኒንግ/
በትክክል አለመስራት
Failing to function in a normal or satisfactory manner.
አንድ መሣሪያ በአግባቡ ሥራውን አለመሥራት።
/ኢንኮንቪንየንስ/
ችግር
Trouble or difficulty caused to one's personal comfort or plans.
ምቾት ማጣት ወይም አስቸጋሪ ሁኔታ።
/ሪፈንድ/
ተመላሽ ገንዘብ
A repayment of a sum of money, typically to a dissatisfied customer.
ለተመለሰ ዕቃ የሚከፈል የገንዘብ ክፍያ።
/ዲፌክቲቭ/
ጉድለት ያለበት
Imperfect or faulty; not working because of a flaw.
ስህተት ወይም ብልሽት ስላለው የማይሰራ ዕቃ።
/ክሊራንስ/
ቅናሽ
A sale in which goods are sold cheaply to get rid of them quickly.
ዕቃዎችን በፍጥነት ለመሸጥ የሚደረግ ከፍተኛ የዋጋ ቅናሽ።
/ኦፕን ቦክስ/
ካርቶኑ የተከፈተ
A product that has been returned or used as a floor model, sold at a discount.
ካርቶኑ የተከፈተ ነገር ግን ጥቅም ላይ ያልዋለ ዕቃ።
/ዋራንቲ/
ዋስትና
A written guarantee to repair or replace a product if it breaks.
የአንድ ዕቃ ጥራት ማረጋገጫና የጥገና ስምምነት።
/ዲዳክት/
መቀነስ
To subtract or take away an amount from a total.
ከአንድ ጠቅላላ ሂሳብ ላይ የተወሰነ መጠን መቀነስ።
/ትራንዛክሽን/
ግብይት
An instance of buying or selling something; a business deal.
በሻጭና በገዢ መካከል የሚደረግ የገንዘብና የዕቃ ልውውጥ።