scenario 3 a customer named sarah visits a departme
"A customer named Sarah visits a department store to resolve several issues with recent purchases and inquire about current sales. She interacts with Mark, a senior sales associate."
Sarah
A polite but firm customer looking for a refund on a faulty item and checking for discounts.
Mark
A professional and helpful sales associate dedicated to resolving customer complaints.
The Dialogue
Tap highlighted words to view vocabulary cards below.
Scene Vocabulary
Practice vocabulary words & meanings.
/ፎልቲ/
ብልሽት ያለበት
Not working correctly; having a flaw or defect.
በትክክል የማይሰራ፤ ጉድለት ወይም ችግር ያለበት።
/ሪፈንድ/
ተመላሽ ክፍያ
A repayment of a sum of money, typically to a dissatisfied customer.
ለደንበኛው የሚመለስ የተከፈለ ገንዘብ።
/ሪሲት/
ደረሰኝ
A written acknowledgment that a specified article or sum of money has been received.
ዕቃ ወይም ገንዘብ መረከቡን የሚያረጋግጥ በጽሑፍ የሚሰጥ ማስረጃ።
/ክሊራንስ/
የእቃ ማጣሪያ ሽያጭ
A sale in which goods are sold cheaply to get rid of them quickly.
እቃዎችን በፍጥነት ለመጨረስ የሚደረግ የቅናሽ ሽያጭ።
/ባርገን/
ርካሽ ዋጋ / ሲሳይ
A thing bought or offered for sale more cheaply than is usual or expected.
ከወትሮው በተሻለ ርካሽ ዋጋ የተገኘ ዕቃ።
/አጅስትመንት/
ማስተካከያ
A small change made to achieve a desired fit, appearance, or result.
ተፈላጊውን ውጤት ለማግኘት የሚደረግ መጠነኛ ለውጥ።
/ዲፌክት/
ጉድለት
A shortcoming, imperfection, or lack.
የጥራት መጓደል ወይም እጥረት።
/ሎያሊቲ ፕሮግራም/
የታማኝ ደንበኞች መርሃ ግብር
A rewards program offered by a company to customers who frequently make purchases.
ሁልጊዜ ከድርጅቱ ለሚገዙ ደንበኞች የሚሰጥ የማበረታቻ ሽልማት።
/ዲስሚሲቭ/
ትኩረት የማይሰጥ / ንቁር
Showing that you do not think something is worth consideration.
አንድን ነገር ግምት ውስጥ የማይከቱ መሆኑን የሚያሳይ ባህሪ።
/ማኑፋክቸረር/
አምራች
A person or company that makes goods for sale.
ዕቃዎችን አምርቶ ለሽያጭ የሚያቀርብ ሰው ወይም ድርጅት።