scenario 2 a customer named sarah visits a home app
"A customer named Sarah visits a home appliance store to return a faulty blender she purchased recently. She interacts with Mark, a customer service representative, to discuss a refund, store policies, and upcoming seasonal discounts."
Sarah
A polite but firm customer who is frustrated because her new blender is leaking and wants a full refund.
Mark
A helpful and professional customer service agent who follows store procedures while trying to keep the customer happy.
The Dialogue
Tap highlighted words to view vocabulary cards below.
Scene Vocabulary
Practice vocabulary words & meanings.
/ፎልቲ/
ጉድለት ያለበት
Not working correctly; having a defect.
በትክክል የማይሰራ፤ ችግር ያለበት።
/ሪፈንድ/
ተመላሽ ክፍያ
A repayment of a sum of money.
የተከፈለ ገንዘብ ተመላሽ ሲደረግ።
/ዲፌክቲቭ/
ብልሽት ያለበት
Imperfect or faulty; not made correctly.
ያልተሟላ ወይም ጉድለት ያለበት፤ በትክክል ያልተሰራ።
/ሪሲት/
ደረሰኝ
A piece of paper that proves you have paid for something.
ለአንድ ነገር መክፈልዎን የሚያረጋግጥ ወረቀት።
/ዲስካውንት/
ቅናሽ
A reduction in the usual price of something.
ከአንድ ነገር መደበኛ ዋጋ ላይ የሚቀነስ የገንዘብ መጠን።
/ክሊራንስ/
የመጋዘን ማጽጃ ሽያጭ
A sale in which goods are sold cheaply to get rid of them.
እቃዎችን በፍጥነት ለመሸጥ የሚደረግ ታላቅ ቅናሽ።
/ፕሮሞሽን/
ማስተዋወቅ/ማስታወቂያ
Activity that supports or provides active encouragement for the furtherance of a cause, venture, or aim.
የሽያጭ መጠንን ለመጨመር የሚደረግ እንቅስቃሴ ወይም ማበረታቻ።
/ሪስቶኪንግ ፊ/
እቃን መልሶ የማስቀመጫ ክፍያ
A fee charged to a customer when they return an item for a refund.
አንድ ደንበኛ እቃ ሲመልስ የሚጠየቅ ተጨማሪ ክፍያ።
/ዌይቭ/
መተው/መተው (ክፍያን)
To officially say that a rule or fee does not have to be followed.
አንድን ህግ ወይም ክፍያ በይፋ መተው ወይም ግዴታ እንዳይሆን ማድረግ።
/ሎያልቲ ካርድ/
የደንበኝነት መታወቂያ
A card issued by a supermarket or store to its customers and used to record credit points awarded for money spent.
አንድ ሱቅ ለቋሚ ደንበኞቹ የሚሰጠውና ለቅናሽ የሚያገለግል ካርድ።