scenario 1 a customer named sarah visits a home app
"A customer named Sarah visits a home appliance store to return a faulty blender and negotiate a solution with the store manager, Mark."
Sarah
A polite but firm customer who is frustrated with a recent purchase.
Mark
A professional store manager focused on customer satisfaction and store policy.
The Dialogue
Tap highlighted words to view vocabulary cards below.
Scene Vocabulary
Practice vocabulary words & meanings.
/ዲፌክት/
ጉድለት
A shortcoming, imperfection, or lack in something.
በአንድ ነገር ላይ ያለ ጉድለት ወይም አለመሟላት።
/ሪፈንድ/
ተመላሽ ክፍያ
A repayment of a sum of money.
የተከፈለ ገንዘብን መመለስ።
/ኤክስቼንጅ/
መለዋወጥ
The act of giving or receiving one thing in return for another.
አንድን ነገር ሰጥቶ ሌላ ነገር መቀበል።
/ኮምፕሪሄንሲቭ/
ሁሉንም አቀፍ
Complete; including all or nearly all elements or aspects of something.
ሁሉንም ነገሮች ወይም ገጽታዎች የሚያካትት ሙሉ ነገር።
/ዋረንቲ/
ዋስትና
A written guarantee, issued to the purchaser of an article by its manufacturer.
ለአንድ ዕቃ ገዢ በአምራቹ የሚሰጥ የጽሑፍ ዋስትና።
/ኢንኮንቪኒየንስ/
አለመመቸት
Trouble or difficulty caused to one's personal comfort or plans.
በአንድ ሰው ምቾት ወይም እቅድ ላይ የሚፈጠር ችግር።
/ኦቶራይዝ/
መፍቀድ
Give official permission for or approval to an undertaking or agent.
ለአንድ ድርጊት ይፋዊ ፈቃድ ወይም ማረጋገጫ መስጠት።
/ፋሲሊቴት/
ማመቻቸት
Make an action or process easy or easier.
አንድን ድርጊት ወይም ሂደት ቀላል ማድረግ።
/ሄዚታንት/
አመንቺ
Tentative, unsure, or slow in acting or speaking.
አንድን ነገር ለማድረግ እርግጠኛ አለመሆን ወይም መዘግየት።
/ኮምፕሮማይዝ/
ስምምነት
An agreement or a settlement of a dispute that is reached by each side making concessions.
እያንዳንዱ ወገን የተወሰነ ነገር በመተው የሚደረስ ስምምነት።