scenario 1 a customer named sarah visits a departme
"A customer named Sarah visits a department store to return a faulty electronic item and inquire about ongoing promotions while speaking with David, the store manager."
Sarah
A frustrated but polite customer who bought a broken coffee maker.
David
A professional and accommodating store manager focused on customer satisfaction.
The Dialogue
Tap highlighted words to view vocabulary cards below.
Scene Vocabulary
Practice vocabulary words & meanings.
/ፎልቲ/
የተበላሸ
Not working correctly or made with a mistake.
በትክክል የማይሰራ ወይም ጉድለት ያለበት።
/ሪፈንድ/
ተመላሽ ገንዘብ
A sum of money which is paid back to you.
ለአንድ ዕቃ ተከፍሎ ወደ ኋላ የሚመለስ የገንዘብ መጠን።
/ሪሲት/
ደረሰኝ
A piece of paper that proves you have paid for something.
አንድን ዕቃ መግዛትዎን የሚያረጋግጥ ወረቀት።
/ዋራንቲ/
ዋስትና
A written promise from a company to repair or replace a product.
አንድ ኩባንያ ምርቱን ለመጠገን ወይም ለመለወጥ የሚገባው የጽሁፍ ቃል።
/ዲፌክቲቭ/
ጉድለት ያለበት
Imperfect or faulty.
ፍጹም ያልሆነ ወይም ችግር ያለበት።
/ስቶር ክሬዲት/
የሱቅ ብድር/ገንዘብ
A document given by a store to a customer for returned goods, which can be used to buy other goods.
አንድ ደንበኛ ዕቃ ሲመልስ በገንዘብ ምትክ ሌላ ዕቃ እንዲገዛበት የሚሰጥ ሰነድ።
/ሪስቶኪንግ ፊ/
የዕቃ መመለሻ ክፍያ
A fee charged to a customer when they return an item for a refund.
አንድ ደንበኛ ዕቃ ሲመልስ የሚከፍለው የአገልግሎት ክፍያ።
/ዲስካውንት/
ቅናሽ
A reduction in the usual price of something.
ከአንድ ዕቃ መደበኛ ዋጋ ላይ የሚቀነስ የገንዘብ መጠን።
/ክሊራንስ/
የዕቃ መቀነሻ ሽያጭ
A sale in which goods are sold cheaply to get rid of them.
አሮጌ ዕቃዎችን ለማስወገድ የሚደረግ የቅናሽ ሽያጭ።
/ኤክስቼንጅ/
መለዋወጥ
The act of giving back one item and receiving another in its place.
አንድን ዕቃ መልሶ ሌላ በሱ ምትክ የመቀበል ተግባር።