scenario 3 a professional phone call between a cust
"A professional phone call between a customer service representative at a tech company and a customer inquiring about a delayed shipment for a critical business gift."
Sarah
A professional customer service representative known for her patience and polite communication style.
Mr. Thompson
A customer who is concerned about a late delivery for an important business gift.
The Dialogue
Tap highlighted words to view vocabulary cards below.
Scene Vocabulary
Practice vocabulary words & meanings.
/አሲስታንስ/
እርዳታ
The action of helping someone with a job or task.
እርዳታ የመስጠት ተግባር።
/ሎጂስቲክስ/
የስርጭት ስርዓት
The detailed coordination of a complex operation involving many people, facilities, or supplies.
ዕቃዎችን የማጓጓዝ እና የማደራጀት ውስብስብ ተግባር።
/ኤክስፒዳይት/
ማፋጠን
To make an action or process happen sooner or be accomplished more quickly.
አንድን ነገር በፍጥነት እንዲከናወን ማድረግ።
/ኢንኮንቪኒየንስ/
መስተጓጎል
Trouble or difficulty caused to one's personal comfort or plans.
ለተፈጠረው ችግር ወይም መስተጓጎል የሚሰጥ ስያሜ።
/ሪፈንድ/
ገንዘብ ተመላሽ
A repayment of a sum of money, typically to a dissatisfied customer.
ለተገዛ ዕቃ የሚመለስ ገንዘብ።
/ፖሊሲ/
ደንብ
A course or principle of action adopted or proposed by an organization.
በአንድ ድርጅት ውስጥ የሚሠራበት መመሪያ።
/ሪስቶኪንግ ፊ/
የክምችት ማስተካከያ ክፍያ
A charge levied by a seller on a customer when they return a product.
ዕቃ ሲመለስ ለሚደረግ ዝግጅት የሚከፈል ክፍያ።
/ዋራንቲ/
ዋስትና
A written guarantee promising to repair or replace an article if necessary within a specified period.
ለአንድ ምርት ጥራት የሚሰጥ የጽሑፍ ዋስትና።
/ሪዞሉሽን/
መፍትሄ
The action of solving a problem, dispute, or contentious matter.
ለተፈጠረው ችግር የሚገኝ የመጨረሻ መፍትሔ።
/ዲፌክት/
ጉድለት
A shortcoming, imperfection, or lack that causes a product to fail.
በአንድ ምርት ላይ የሚገኝ የጥራት ጉድለት ወይም ስህተት።