scenario 2 sarah a senior customer service represe
"Sarah, a senior customer service representative at TechSolutions, assists Mark, a business client, who is facing issues with a recent bulk order and requires professional support to resolve his concerns."
Sarah
A professional and polite senior customer service representative known for her patience and clear communication.
Mark
A business owner who is seeking help for a technical issue and expects efficient, high-quality service.
The Dialogue
Tap highlighted words to view vocabulary cards below.
Scene Vocabulary
Practice vocabulary words & meanings.
/ኢንኳይሪ/
ጥያቄ
An act of asking for information.
መረጃ ለማግኘት የሚደረግ ጥያቄ።
/ፕሮምፕትሊ/
በፍጥነት
With little or no delay; immediately.
ሳይዘገይ በቶሎ መከናወን።
/ሪዞሉሽን/
መፍትሄ
A firm decision to do or not to do something; the action of solving a problem.
የአንድ ችግር ወይም ጉዳይ ማብቂያ ወይም መፍትሄ።
/ኤክስፒዳይት/
ማፋጠን
To make an action or process happen sooner or be accomplished more quickly.
አንድ ነገር በፍጥነት እንዲከናወን ማድረግ።
/አልተርኔቲቭ/
አማራጭ
One of two or more available possibilities.
ከሁለት ወይም ከዚያ በላይ ነገሮች መካከል ሊመረጥ የሚችል ሌላ መንገድ።
/ዋራንቲ/
ዋስትና
A written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period.
ለተገዛ ዕቃ ጥራት የሚሰጥ የጽሁፍ ዋስትና።
/ስፔሲፊኬሽን/
ዝርዝር መግለጫ
A detailed description of the design and materials used to make something.
የአንድ ነገር ዝርዝር መረጃ ወይም መስፈርት።
/ኮረስፖንደንስ/
ግንኙነት
Communication by exchanging letters or emails.
በደብዳቤ ወይም በኢሜል የሚደረግ የመረጃ ልውውጥ።
/ኢንኮንቪኒየንስ/
አለመመቸት
Trouble or difficulty caused to one's personal comfort or plans.
ለሰው አስቸጋሪ ሁኔታ መፍጠር።
/ሬክቲፋይድ/
የታረመ
Put right; corrected.
የተስተካከለ ወይም የታረመ።