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correcting service mistakes

Correcting Service Mistakes

Core Vocabulary

Study the key terms, pronunciations, and Amharic translation contexts.

20 Words

Mistake

/ሚስቴክ/

ስህተት

An error or fault in something done.

በተከናወነ ነገር ላይ ያለ ስህተት ወይም ጉድለት።

Examples

"I think there is a mistake on my bill."

Contextual Usage

Incorrect

/ኢንኮሬክት/

ትክክል ያልሆነ

Not in accordance with fact or truth.

ከእውነታው ወይም ከእውነት ጋር የማይጣጣም።

Examples

"This is the incorrect order."

Contextual Usage

Receipt

/ሪሲት/

ደረሰኝ

A written statement saying that money has been received.

ገንዘብ እንደተቀበለ የሚገልጽ የጽሁፍ መግለጫ።

Examples

"Can I see the receipt, please?"

Contextual Usage

Refund

/ሪፈንድ/

ተመላሽ ክፍያ

A repayment of a sum of money.

የተከፈለ ገንዘብን መመለስ።

Examples

"I would like a refund for this broken item."

Contextual Usage

Overcharged

/ኦቨርቻርጅድ/

ከመጠን በላይ ማስከፈል

Charge someone too high a price for goods or a service.

ለዕቃዎች ወይም ለአገልግሎት ከመጠን በላይ ዋጋ መጠየቅ።

Examples

"I was overcharged for the drinks."

Contextual Usage

Missing

/ሚሲንግ/

የጎደለ

Absent or not found.

ያልተገኘ ወይም የሌለ።

Examples

"One of the items I ordered is missing."

Contextual Usage

Apology

/አፖሎጂ/

ይቅርታ

A regretful acknowledgment of an offense or failure.

ለጥፋት ወይም ለውድቀት የሚሰጥ የፀፀት መግለጫ።

Examples

"Please accept our apology for the delay."

Contextual Usage

Replace

/ሪፕሌስ/

መቀየር/መተካት

To provide a substitute for something.

ለአንድ ነገር ምትክ መስጠት።

Examples

"Could you replace this cold soup?"

Contextual Usage

Waiter

/ዌይተር/

አስተናጋጅ

A person whose job is to serve customers at their tables.

ደንበኞችን በጠረጴዛቸው ላይ የሚያገለግል ሠራተኛ።

Examples

"I need to speak with our waiter."

Contextual Usage

Manager

/ማናጀር/

ስራ አስኪያጅ

A person responsible for controlling or administering an organization.

ድርጅትን የመቆጣጠር ወይም የማስተዳደር ኃላፊነት ያለበት ሰው።

Examples

"May I speak to the manager about the service?"

Contextual Usage

Change

/ቼንጅ/

መልስ (ገንዘብ)

Money returned to someone as the balance of the sum paid.

ከተከፈለው ገንዘብ ላይ የሚመለስ ትርፍ።

Examples

"You gave me the wrong change."

Contextual Usage

Discount

/ዲስካውንት/

ቅናሽ

A deduction from the usual cost of something.

ከመደበኛው ዋጋ ላይ የሚቀነስ ገንዘብ።

Examples

"Can I get a discount for the inconvenience?"

Contextual Usage

Surcharge

/ሰርቻርጅ/

ተጨማሪ ክፍያ

An additional charge or fee.

ተጨማሪ ክፍያ ወይም ሂሳብ።

Examples

"Why is there a service surcharge on the bill?"

Contextual Usage

Route

/ራውት/

መንገድ

A way or course taken in getting from a starting point to a destination.

ከመነሻ ወደ መድረሻ ለመድረስ የሚወሰድ መንገድ።

Examples

"The driver took the wrong route."

Contextual Usage

Destination

/ዴስቲኔሽን/

መድረሻ

The place to which someone or something is going.

አንድ ሰው ወይም ነገር የሚሄድበት ቦታ።

Examples

"This is not my final destination."

Contextual Usage

Bill

/ቢል/

የሂሳብ ዝርዝር

A printed or written statement of the money owed for goods or services.

ለዕቃዎች ወይም ለአገልግሎቶች የሚከፈል የገንዘብ መግለጫ።

Examples

"Check the bill for any errors."

Contextual Usage

Tax

/ታክስ/

ግብር

A compulsory contribution to state revenue.

ለመንግስት ገቢ የሚከፈል የግዴታ ክፍያ።

Examples

"Does the price include sales tax?"

Contextual Usage

Portion

/ፖርሽን/

መጠን

The amount of food served for one person.

ለአንድ ሰው የሚቀርብ የምግብ መጠን።

Examples

"This portion is smaller than what I ordered."

Contextual Usage

Complaint

/ኮምፕሌይንት/

አቤቱታ/ቅሬታ

A statement that something is unsatisfactory or unacceptable.

አንድ ነገር አጥጋቢ እንዳልሆነ የሚገልጽ መግለጫ።

Examples

"I have a complaint about the room service."

Contextual Usage

Clerk

/ክለርክ/

ጸሐፊ/የሱቅ ሠራተኛ

A person who works in an office or shop.

በቢሮ ወይም በሱቅ ውስጥ የሚሠራ ሰው።

Examples

"The clerk scanned the item twice by mistake."

Contextual Usage

Natural Dialogue

Tap any highlighted word inside speech bubbles to view its flashcard definition.

Customer
Excuse me, I have a about my . I think there is a .
Waiter
I am sorry to hear that. What seems to be the problem?
Customer
I was for the salad. The menu said ten dollars, but the shows fifteen.
Waiter
Oh, my apologies. That is the price. I will ask the to fix it.
Customer
Thank you. Also, one item is from our order. We never received the fries.
Waiter
I will bring those immediately. Would you like a for the delay, or a on the dessert?
Customer
A would be nice. Also, the driver who brought us here took a very long .
Waiter
I am sorry you had trouble with the transport too. We will resolve the issue right now.

The Writing Challenge

Synthesize your vocabulary knowledge in context.

Adaptive Prompt
"Imagine you are at a supermarket and the cashier charged you for an item you did not buy. Use the words 'mistake', 'receipt', 'incorrect', and 'refund' to politely explain the situation and ask for your money back."