scenario 3 a customer named sarah visits a high end
"A customer named Sarah visits a high-end electronics store to complain about a faulty product, while the store manager, David, attempts to resolve the issue through apologies and professional solutions."
Sarah
An upset customer who purchased a malfunctioning coffee machine and is seeking a resolution.
David
A calm and professional store manager who specializes in customer relations and conflict resolution.
The Dialogue
Tap highlighted words to view vocabulary cards below.
Scene Vocabulary
Practice vocabulary words & meanings.
/ማልፈንክሽኒንግ/
በትክክል የማይሰራ
Not working or operating properly.
በትክክል የማይሰራ መሳሪያ ወይም ስርአት።
/ሪፈንድ/
ገንዘብ መመለስ
A repayment of a sum of money, typically to a dissatisfied customer.
ለተገዛ ዕቃ ወይም አገልግሎት የሚመለስ ክፍያ።
/ኮምፔንሴሽን/
ካሳ
Something, typically money, awarded to someone as a recompense for loss, injury, or suffering.
ለደረሰ ጉዳት ወይም ኪሳራ የሚሰጥ ክፍያ ወይም ጥቅም።
/ኢንኮንቪኒየንስ/
መጉላላት
Trouble or difficulty caused to one's personal comfort or plans.
ችግር ወይም አስቸጋሪ ሁኔታ።
/ፖሊሲ/
መመሪያ
A course or principle of action adopted or proposed by a government, party, business, or individual.
የአሰራር ደንብ ወይም መመሪያ።
/ዋስትና/
ዋስትና
A written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary.
ለተወሰነ ጊዜ የሚሰጥ የጥገና ወይም የመተኪያ ዋስትና።
/ሬዞሉሽን/
መፍትሄ
A firm decision to do or not to do something; the action of solving a problem.
ለአንድ ችግር የሚገኝ መፍትሄ።
/ዲፌክቲቭ/
ብልሽት ያለበት
Imperfect or faulty.
ጉድለት ወይም ብልሽት ያለበት።
/ሬክቲፋይ/
ማስተካከል
To put something right; correct.
ስህተትን ወይም ችግርን ማረም ወይም ማስተካከል።
/ዲሳቲስፋክሽን/
አለመርካት
Lack of satisfaction; disappointment.
በአገልግሎት ወይም በሁኔታ አለመደሰት።